Sign upLog in
See more jobs

Service Desk Personnel

Cb

  • Nashville, Tennessee
  • 16 days ago
  • $25–$30 Per Hour

Highlights

Replies within 24 hours Service Desk Personnel Nashville, TN 37243 (MUST be locals to TN) Positions: 2 We are seeking Service Desk Personnel with strong technical troubleshooting and customer support experience. Candidates must be capable of handling a fast-paced IT support environment and resolving a wide range of technical issues efficiently.

Numbers & Facts

LocationNashville, Tennessee
Salary$25–$30 Per Hour

Description

Replies within 24 hours
Service Desk PersonnelNashville, TN 37243 (MUST be locals to TN)Positions: 2
We are seeking Service Desk Personnel with strong technical troubleshooting and customer support experience. Candidates must be capable of handling a fast-paced IT support environment and resolving a wide range of technical issues efficiently.
Key Requirements:
  • Ability to handle up to 30 calls per day
  • Strong customer service and communication skills
  • Must be able to lift at least 50 lbs
  • Prior IT Call Center experience preferred
Technical Skills:
Printer Administration & Troubleshooting
  • Server print queues and local queues
Active Directory Management
  • Navigate different OUs
  • User attribute lookup
  • Password reset and account unlock
iOS Support & Deployment
  • Setup of iPhones/iPads
  • iTunes account reset
  • Network settings reset
  • Backup and restore
Video Conferencing Tools
  • Cisco WebEx
  • Microsoft Teams
  • Cisco Presence solutions
Network Troubleshooting
  • Internal vs external connectivity
  • VPN
  • LTE
  • WiFi
Application Support
  • Account permissions
  • Compatibility issues
  • Browser vs installed applications
Remote Support Tools
  • MSRA
  • RDP
  • Microsoft Teams
  • WebEx
Hardware Deployment
ServiceNow
  • Ticket management
  • Ticket assignment
Compensation: $25.00 - $30.00 per hour

Similar Jobs

See more jobs