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Service Desk Personnel

Cb

  • Nashville, Tennessee
  • 30+ days ago

    Highlights

    Candidates must be capable of handling a fast-paced IT support environment and resolving a wide range of technical issues efficiently. Positions: 2. We are seeking Service Desk Personnel with strong technical troubleshooting and customer support experience.

    Numbers & Facts

    LocationNashville, Tennessee
    Websitehttps://www.eitacies.com

    Description

    Replies within 24 hours
    Service Desk Personnel
    Nashville, TN 37243 (MUST be locals to TN)
    Positions: 2

    We are seeking Service Desk Personnel with strong technical troubleshooting and customer support experience. Candidates must be capable of handling a fast-paced IT support environment and resolving a wide range of technical issues efficiently.
    Key Requirements:
    • Ability to handle up to 30 calls per day
    • Strong customer service and communication skills
    • Must be able to lift at least 50 lbs
    • Prior IT Call Center experience preferred
    Technical Skills:

    Printer Administration & Troubleshooting
    • Server print queues and local queues
    Active Directory Management
    • Navigate different OUs
    • User attribute lookup
    • Password reset and account unlock
    iOS Support & Deployment
    • Setup of iPhones/iPads
    • iTunes account reset
    • Network settings reset
    • Backup and restore
    Video Conferencing Tools
    • Cisco WebEx
    • Microsoft Teams
    • Cisco Presence solutions
    Network Troubleshooting
    • Internal vs external connectivity
    • VPN
    • LTE
    • WiFi
    Application Support
    • Account permissions
    • Compatibility issues
    • Browser vs installed applications
    Remote Support Tools
    • MSRA
    • RDP
    • Microsoft Teams
    • WebEx
    Hardware Deployment
    ServiceNow
    • Ticket management
    • Ticket assignment

    Compensation: $25.00 - $30.00 per hour




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