Service Desk Manager

Job Title: Service Desk Manager

Location: Alexandria, Virginia

Company/ Program Description:

Centuria, a Service-Disabled Veteran-Owned Small Business (SDVOSB), has been delivering IT, Engineering, and Scientific solutions to the Federal Government since 2002. During our two decades of service, we have earned the trust and respect of our government clients for the simple reason that we have great people who are experts in their fields and take pride and ownership in everything they do.

Job Responsibilities:

• Responsible for overall project management of complex, multi-task IT contracts.
• Plans, organizes and manages groups of employees engaged in various technical duties.
• Provides administrative and technical direction to personnel; has the corporate authority to recruit, hire, terminate personnel and commit corporate resources
• Coordinates approved task order
• Establishes improved procedures and controls, where necessary, to ensure that all services meet schedule and/or production
• Provides the customer representatives the status and activities of personnel covered under contract
• Responds to administrative or technical requests from the customer representative
• Applies continuous evaluation and control measures; works without supervision.

Job Requirements:

• Holds ITIL Certification. May hold 1 or more Help Desk Institute (HDI) certifications; HDI Support Center Manager is preferred.
• The manager shall demonstrate five (5) years of successful leadership or equivalent experience.
• BA/BS in Computer Science, Engineering, Mathematics, Business, Management, or equivalent.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.