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Service Desk Coordinator

System One

Vienna, Virginia

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JOB DETAILS
LOCATION
Vienna, Virginia
POSTED
19 days ago
Job Title: Service Desk Coordinator
Location: Vienna, VA
Type: Contract
Contractor Work Model: Onsite
Hours: 40.0 hours per week

Responsibilities
  • Respond to inbound calls daily to provide technical support/troubleshooting
  • Provide support via web queues, outbound interactions, and emails
  • Leverage resources to resolve technical issues timely
  • Use PC applications (e.g., word processing, spreadsheet, database, etc.) to document, maintain and report functions/activities
  • Escalate requests outside of your scope when necessary
  • Attend weekly staff/mentor meetings
  • Remain cognizant of adherence to help promote business unit success
  • Adhere to ETS organization's practices, policies, and procedures
  • Perform other related duties as assigned or appropriate
Requirements
  • Knowledge and understanding of the information technology field
  • Basic skill troubleshooting and resolving technical problems
  • Exposure to enterprise systems and IT terminology
  • Exposure to solving routine or standard administrative, operational, or system problems and issues
  • Effective verbal and written communication skills
  • Ability to leverage finesse/soft skills when interacting with end users
  • Basic organizational, planning, and time management skills
  • Ability to handle multiple tasks simultaneously with a high degree of accuracy
  • Ability to work independently and in a team environment
  • Desired - 3+ years of Tier 1 support and capabilities or similar
  • Desired - Call Center or front-line customer support experience
  • Desired - Knowledge of the organization's operations, policies, and procedures
  • Desired - Knowledge of ITIL (Information Technology Infrastructure Library)
  • Desired - Previous customer service in a fast-paced environment
  • Desired - Familiar with ticketing software (ServiceNow) would be a plus

System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

Ref: #851-Rockville-S1


About the Company

S

System One

Every day, System One focuses on services and solutions that require a high degree of specialization, in-demand technical skills, and large-scale operational expertise. We are essential partners to those on the front lines of our nation’s most critical infrastructure, technology, and life sciences initiatives. 

Founded more than 40 years ago as a staffing partner to the engineering industry, today System One is a diversified organization operating in over 50 locations and putting more than 9,000 people to work in the United States, Canada, and the United Kingdom.

COMPANY SIZE
2,500 to 4,999 employees
INDUSTRY
Staffing/Employment Agencies
WEBSITE
https://systemone.com