Service Desk Analyst

Qualifications
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• 1+ years of service desk/support experience
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• Candidate must possess superior customer service skills.
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• Possess excellent written and verbal communication skills. 
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• Demonstrate good judgment and strong attention to detail.
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• Respond to customer’s service requests received via phone or E -mail.
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• Document and log all support requests received by the Service Desk.  
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• Ability to problem solve and or escalate support requests.
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• Research questions using available information resources.
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• Utilize remote control utilities to provide remote technical support.
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• Provide end user with updates on inquires not immediately resolved.
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• Follow -up with end users to ensure problem resolution and customer satisfaction.
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• Candidate must have experience working with the functions and features of Microsoft Operating Systems and Office products.
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• Willing to work shifts to accommodate coverage needs.
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  Preferred Skills
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  • Service Desk experience required.
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  • Experience in providing high -level customer service.
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  • Knowledge of Track It System.
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  • Ability to work in a team environment.
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  • Basic knowledge of network administration. 
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