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Service Desk Analyst

Global Information Technology

  • Detroit, MI
  • 30+ days ago

    Highlights

    Assists user community with the documentation and resolution of requests for service that originate (via phone, email and online) with IT Service Desk. CA Service Desk, Microsoft Desktop OS, Microsoft Office Suite, Adobe Acrobat.
    Global Information Technology

    Numbers & Facts

    LocationDetroit, MI
    IndustryComputer/IT Services
    Company Size500 to 999 employees
    Year Founded1999
    Websitehttp://www.global-itech.com

    Description

    Job Title: Service Desk Analyst
    Job Location: Detroit, MI (Hybrid)
    Job Type: Contract

    Job Description/ Requirements:
    • ITIL certification preferred.
    • Additional Service Center responsibilities duties as required.
    • CA Service Desk, Microsoft Desktop OS, Microsoft Office Suite, Adobe Acrobat. Will be migrating to ServiceNow in 2025.
    • Assists user community with the documentation and resolution of requests for service that originate (via phone, email and online) with IT Service Desk.
    • Coordinates assignment of requests with appropriate IT staff to ensure timely and effective resolution.
    • 3+ Years of experience required.

    Interested candidates can send their updated resumes at jobs@global-itech.com


    About Company

    Global Information Technology offers I.T. Training, Staffing and Consulting Services.

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