Service Designer

Create service blueprints, ecosystem maps, journey maps, operating model visualizations, and other service design artifacts that support decision-making and organizational alignment. Preferred Qualifications Experience creating service design artifacts such as service blueprints, ecosystem maps, operating model maps, customer journeys, and systems maps.

Service Designer (Intermediate)

Key Responsibilities

• Facilitate workshops, working sessions, and stakeholder discussions across business, product, operations, technology, customer support, and other functions.
• Guide teams toward a shared understanding of how experiences are delivered and where opportunities for improvement exist.
• Document and visualize end-to-end consumer and employee experiences across channels, touchpoints, and organizational boundaries.
• Conduct stakeholder interviews to uncover institutional knowledge, operational context, and business requirements
• Translate complex concepts into clear narratives, frameworks, and visual models.
• Create service blueprints, ecosystem maps, journey maps, operating model visualizations, and other service design artifacts that support decision-making and organizational alignment.

Top Required Skills
Service Design & Experience Mapping (4+ Years)

• Service design methodology
• Experience mapping
• Journey mapping
• Operational ecosystem mapping
• Systems thinking

Visualization & Insight Translation (4+ Years)

• Translating complex concepts into visual frameworks
• Service blueprints
• Ecosystem maps
• Operating model visualizations
• Experience storytelling and synthesis

Stakeholder Facilitation & Collaboration (4+ Years)
Required Experience

• 4+ years of experience in service design, consumer research, experience strategy, or a related field.
• Demonstrated experience mapping complex experiences, services, customer journeys, or operational ecosystems.
• Strong ability to synthesize large volumes of information and work effectively with ambiguity.
• Experience translating complex information into clear visual deliverables and actionable insights.  
• Excellent written, verbal, and facilitation skills with the ability to present to stakeholders at all organizational levels, including executive leadership.
• Familiarity with human-centered design, service design methodologies, and systems thinking.

Preferred Qualifications

• Experience creating service design artifacts such as service blueprints, ecosystem maps, operating model maps, customer journeys, and systems maps.
• Background working within large, matrixed organizations with multiple business units and channels.
• Proficiency with visualization and collaboration tools including FigJam, Lucidchart, or similar platforms.