Service Department Coordinator

Coordinatesall activities of the service department and its team members.Provides backup to the Field Service Manager when they are out on acall.

ESSENTIALDUTIES AND RESPONSIBILIES:

• A* part of the day-to-day activities of the FMF Service Department to* organize all activities answer calls from customers relating to the* service on their machinery.

• • Primary* * point of contact for the customers when they request service on* * their capital equipment items. * *
  • Work* * with Field Service Manager to determine most effective Service Team* * member to dispatch to a customers' job site. * *
  • Coordinate* * all logistics for the field service teams to include making all* * travel arrangements, providing the team member with detailed flight* * data, hotel and rental car arrangements and procuring travel* * advance funds when necessary. * *
  • Responsible* * to secure all resources necessary to support the field service* * staff. * *
  • Provides* * administrative support for all service technicians as well as theService Manager including maintaining and preparing team members* * expense reports. * *
  • Organizes* * the service calendar, creates service visit quotes, and inputs jobs* * into Jobscope system. Responsible for accurately maintaining and* * preserving all these documents into a paperless, shared directory.
  • Works* * closely with Service Manager to review field services quotes and* * the scope of the project. * *
  • Acts* * as administrative liaison with internal/external sources, i.e.* * customers, vendors and in-house employees.
  • Handles* * inquiries about products and services and other customer support* * functions.

• • Performs* * weekly and monthly report updates of service calls by pulling data* * from all sources to compile.

POSITIONREQUIREMENTS:

• 5+ years administrative experience in a manufacturing environment.
• Mechanically* inclined, experience in field service is a plus. *
• Basic* understanding of machine hydraulics, pneumatics and electrical* systems preferred.
• Ability* to adjust and change priorities as needed. Excellent written and* verbal communication skills.
• Extensive* computer skills required including proficiency in Outlook, MS Word,Excel, PowerPoint and Internet applications.