Service Business Development Coordinator (BDC)
Young Chevrolet Cadillac of Owosso
At Young Owosso, we strive to make every customer a customer for life. Our dealerships have proudly served Mid-Michigan for many years, and our continued success is built on delivering exceptional customer experiences and creating long-lasting relationships with our customers and employees alike.
Are you looking for a career that combines competitive pay, performance incentives, and a great culture? Do you enjoy helping customers, building relationships, and working in a fast-paced environment? If so, we want to talk with you!
Young Chevrolet Cadillac of Owosso is seeking an energetic, organized, and customer-focused Service Business Development Coordinator (BDC) to join our growing service team.
Compensation
- Starting pay of $16.00 per hour
- Weekly pay
- Monthly and performance-based spiffs and bonuses
- Opportunities for advancement within the Young Automotive Group
What We Offer
- 401(k) with Company Match
- Medical, Dental, and Vision Insurance
- Company-Paid Life Insurance
- Paid Vacation
- Family-Owned and Operated Company
- Ongoing Training and Development
- Opportunities for Career Growth and Advancement
- Supportive and Team-Oriented Work Environment
Position Summary
The Service BDC Coordinator serves as the first point of contact for many of our customers and plays a critical role in driving service retention, appointment scheduling, and customer satisfaction. This position is responsible for managing inbound and outbound customer communications while helping maximize service department opportunities.
Responsibilities
- Answer inbound service calls and assist customers with scheduling service appointments.
- Make outbound calls to customers regarding declined services, overdue maintenance, recalls, and retention opportunities.
- Contact customers regarding appointment confirmations, reschedules, and follow-up communication.
- Monitor and respond to online appointment requests, emails, text messages, and chat inquiries.
- Assist in maintaining advisor schedules and optimizing appointment flow.
- Work closely with Service Advisors and management to identify customer needs and create positive customer experiences.
- Support dealership marketing campaigns and service promotions.
- Maintain accurate customer records and communication notes within dealership systems.
- Track customer interactions and business development activities to support departmental goals and reporting.
- Assist with customer satisfaction initiatives and service retention programs.
- Perform additional administrative and customer service duties as assigned.
Qualifications
- High School Diploma or equivalent required.
- Previous customer service, call center, scheduling, hospitality, retail, or automotive experience preferred.
- Strong verbal and written communication skills.
- Excellent phone etiquette and professional demeanor.
- Ability to multitask and thrive in a fast-paced environment.
- Strong organizational skills and attention to detail.
- Ability to work independently while contributing to a team environment.
- Basic proficiency with Microsoft Office and computer systems.
- Experience with dealership software, scheduling systems, or CRM tools is a plus.
Why Join Young Chevrolet Cadillac?
- Become part of a dealership that values its employees and customers.
- Work in a professional, fast-paced environment where your efforts directly contribute to department success.
- Gain valuable automotive industry experience with opportunities for advancement throughout our dealership group.
- Join a family-owned organization that believes in promoting from within and investing in employee development.
If you enjoy helping customers, building relationships, and making a positive impact every day, we encourage you to apply and become part of the Young Chevrolet Cadillac family.