If you have a passion for customer service and an interest in the automotive industry, we invite you to join our team at Sparks Nissan Kia
Key Responsibilities
- Customer Care: Follow up with customers after service visits to confirm satisfaction, document feedback, and assist advisors with tracking CSI survey responses.
- Customer Interaction: Respond to service inquiries via phone, text or email promptly
- Rental Fleet Management: Oversee rental units by monitoring availability, coordinating usage, and helping maximize fleet efficiency.
- Warranty Support: Assist advisors with extended warranty approvals and help track information needed for factory warranty claims.
- Team Assistance: Provide daily administrative support to the service advisors and service manager to help keep the service department organized and efficient.
Qualifications & Skills
- Communication: Excellent written and verbal communication skills.
- Customer Service: Strong interpersonal skills
- Detail-Oriented: Exceptional organizational skills and attention to detail
- Work Ethic: A self-starter who takes initiative
- Positive Attitude
- Automotive Service Experience: Previous service advisor, BDC, warranty or similar automotive industry experience is strongly preferred
- Computer Proficiency: Computer proficiency is required. Previous experience with Reynolds or DealerLogix a plus.
- Multi-Tasking: Ability to work in a fast-paced, high-volume environment
This is a full-time position with benefits. Pay is hourly based on experience.