Service Department Administrate Assistant

Fred Beans Kia of Mechanicsburg is looking for a friendly, organized, and customer-focused Service Administrative Assistant to join our busy service team. If you enjoy helping customers, staying organized, and working in a fast-paced environment, we'd love to meet you!

Join Fred Beans Automotive Group, voted Best Places to Work 8 years running and Healthiest Employers for 2021 and 2022!

What You'll Do

• Welcome customers and provide exceptional customer service.
• Schedule service appointments and confirm upcoming visits.
• Contact customers regarding routine maintenance, recalls, and service campaigns.
• Maintain accurate customer information within our dealership systems.
• Answer incoming phone calls and assist with service-related questions.
• Follow up with customers and document all interactions.
• Assist with rental vehicle paperwork and other administrative tasks as needed.
• Support the Service Department to ensure a smooth and efficient customer experience.
• Help maintain a clean, organized, and professional work environment.

What We're Looking For

• Previous administrative or customer service experience preferred.
• Strong communication and interpersonal skills.
• Excellent organization and attention to detail.
• Comfortable using computers and learning dealership software.
• Ability to multitask in a fast-paced environment.
• Positive attitude and a willingness to work as part of a team.
• Automotive dealership experience is a plus, but not required.

Why You'll Love Working at Fred Beans

• Competitive pay.
• Health, dental, and vision insurance.
• 401(k) with company match.
• Paid time off and paid holidays.
• Employee discounts on vehicles, parts, and service.
• Ongoing training and opportunities for career advancement.
• Family-owned and operated company with over 50 years of success.
• Named one of the Best Places to Work year after year!
• Fred Beans Automotive is an equal opportunity and veteran friendly employer.