Service Delivery Technician - Kiewit Technology Group 1

Requisition ID: 181639

Job Level: Entry Level

Home District/Group: DHO Information Technology Group

Department: Technology Group

Market: Corporate Home Office

Employment Type: Full Time

Position Overview

As a Service Delivery Technician, you will play a key role in ensuring operational continuity and delivering high-quality support across Kiewit's enterprise functions, including IT, Human Resources, and Business Operations. This front-line position provides direct support through inbound calls, service tickets, and live chat, resolving a range of inquiries from technical troubleshooting to HR/payroll issues, financial system access, and data management tasks.

This role demands strong business acumen, customer-first thinking, and a proactive approach to supporting the operational efficiency of a $12.5B organization. With exposure to various departments and systems, it provides a foundational path for individuals looking to grow their careers in business operations, human capital management, or enterprise support services.

District Overview

Kiewit Technology Group (KTG) enables the success of a Fortune 250 construction and engineering firm through purpose-built technology that drives business value. KTG supports core business processes - from field execution and project financials to HR and supply chain - ensuring systems are optimized for efficiency, compliance, and cost control.

We focus on maximizing return on technology investments by improving decision-making with real-time data, reducing manual overhead, and aligning our systems with strategic business objectives. As part of KTG, your contributions will directly influence how we manage project lifecycles, deploy workforce resources, and meet financial targets.

Location

This position is based at our new office located at 12312 Port Grace Boulevard, La Vista, NE. Standard work hours are Monday-Friday, 10:00 a.m.-7:00 p.m. (onsite).

Responsibilities

• Serve as a first point of contact for Kiewit employees and stakeholders seeking support with HR systems, payroll inquiries, IT issues, enterprise applications, and business process navigation
• Resolve incoming requests via phone, chat, and ticketing system, aiming for first-contact resolution wherever possible, cutting across silos in a multifunctional shared service environment
• Escalate complex cases efficiently to subject matter experts or functional leads, ensuring minimal disruption to business operations
• Build and maintain strong relationships with field personnel and corporate teams to foster trust and support business continuity
• Leverage internal tools and platforms (ServiceNow, SuccessFactors, SAP, Active Directory, O365, etc.) to address and resolve customer needs accurately and efficiently
• Demonstrate a strong understanding of Kiewit's operational model and core business units to prioritize support for business-critical and time-sensitive issues
• Maintain high standards of compliance with internal controls, documenting and escalating process exceptions or risks to leadership
• Exhibit reliable, consistent attendance and professional responsiveness in a high-volume, high-accountability environment

Qualifications

• High School Diploma/GED
• Knowledge of or experience with AI tools, automation technologies, and process improvement initiatives is preferred
• 0 - 2 years experience in a helpdesk environment, or equivalent experience supporting customers or corporate end-users
• Working knowledge of computers and experience in the use of the Microsoft suite
• Strong written and verbal communication skills; clearly conveys messages and ideas, gains understanding; generates interest and holds attention, listens and is open to the ideas of others
• Highly motivated and self-directed; initiative and a sense of urgency to get things done
• Ability to work with a high degree of accuracy with minimal supervision in a fast paced, high volume environment
• Ability to develop specific goals and plans to prioritize, organize, and accomplish assigned work
• Excellent customer service and collaboration skills; ability to connect and build relationships with others inside and outside the organization

Other Requirements:

• Regular, reliable attendance
• Work productively and meet deadlines timely
• Communicate and interact effectively and professionally with supervisors, employees, and others individually or in a team environment.
• Perform work safely and effectively. Understand and follow oral and written instructions, including warning signs, equipment use, and other policies.
• Work during normal operating hours to organize and complete work within given deadlines. Work overtime and weekends as required.
• May work at various different locations and conditions may vary.

We offer our fulltime staff employees a comprehensive benefits package that's among the best in our industry, including top-tier medical, dental and vision plans covering eligible employees and dependents, voluntary wellness and employee assistance programs, life insurance, disability, retirement plans with matching, and generous paid time off.

We are an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.