Service Delivery Specialist

Summary:

Location: Bellevue (Nrthp), WA

Duration: 3 Years

Responsibilities:

• Commissioning of Water Treatment Plans by ensuring process equipment and control system perform per specifications.
• Construction liaison between design engineering and construction during the erection of Water Treatment Plants.
• Provide technical instruction and assistance to customer representatives regarding installation, operation, calibration, repair, and maintenance at customer's sites.
• Manage activities of outside vendors and suppliers, assuring services and supplies meet project specifications and performance requirements.
• Develop Standard Operating Procedures and log sheets to document and monitor equipment operation.
• Develop and execute Commissioning Schedules and Performance Plans.
• Develop and execute classroom and hands-on training regarding the operation and maintenance of process equipment.
• Participate in Model Reviews, Engineering Design Meetings, and Safety in Design reviews to ensure accessibility, maintenance, and operation of process equipment.
• Perform control system factory acceptance tests with company-designated representatives.
• Perform after-market services such as site inspection, equipment inspection, and operator training.
• Maintain a strong safety mindset to assure the executed work reflects the technical requirements within company safety standards.
• Prepare timely and accurate technical reports for customer records and as a reference for future outages.
• Apply mathematical operations to tasks such as water treatment chemistry calculations, determination of test reliability and validity, analysis of budgets, and monitoring Time & Material (T&M) contract costs.
• Figure out alignment issues and plumb adjustment figures. Plane Geometry, chemistry formulas.
• Define problems, collect data, establish facts, and draw valid conclusions. Improve operations and determine if design works will not work.
• Perform specific PLC/HMI activities including but not limited to: Control System IO Checkout, System networking, Program Upload/download, understanding of ladder logic, function blocks, troubleshooting code, and ability to write simple logic.

Requirements:

• Bachelor's Degree or College Diploma with a minimum of 5 years of experience in the Water Treatment field.
• Strong focus on customer relationships (both external and internal customers). Understands the balance between customer and company teams.
• Knowledge of and/or demonstrated ability to learn equipment and process startup related to company WTS products and systems including but not limited to RO/ED, Ion Exchange, and Thermal technologies.
• Demonstrated ability to work independently and remotely with project teams.
• Possess basic water treatment chemistry knowledge and communicate that information to others.
• Must know structural, mechanical, hydraulics, electrical, piping, welding specifics, and civil notations.
• Strong oral and written communication skills.
• Valid passport.
• Ability to travel extensively (70-80% ~250 days/year) throughout North America, and to other places in the world.
• Valid driver's license.

Preferred Skills:

• Experience in Commissioning, Construction, or Services.
• Bachelor's Degree in Engineering or Equivalent from an accredited University or College.
• Mechanical experience and know-how (hands-on, reading and interpreting drawings, etc.), particularly with water treatment equipment (pumps, valves, instrumentation, relief valves, regulators, pneumatic systems, etc.).
• Electrical experience and know-how (hands-on, reading and interpreting drawings, etc.), particularly with electrical panels and water treatment equipment.
• Ability to plan multiple priorities, and focus on the most important ones.
• Ability to adapt quickly to new problems, clients, and situations.
• Training in Lock-Out/Tag-Out procedures preferred.
• Operating experience with water treatment equipment including reverse osmosis (RO) systems, Ion Exchange Systems, Hot Water Loops, and EDI.