Service Delivery Specialist

Summary:

• Location: Bellevue, WA
• Duration: 3 Year

Responsibilities:

• Commissioning of Water Treatment Plans by ensuring process equipment and control system perform per specifications.
• Construction liaison between design engineering and construction during the erection of Water Treatment Plants.
• Provide technical instruction and assistance to customer representatives regarding installation, operation, calibration, repair, and maintenance at customer's sites.
• Manage activities of outside vendors and suppliers, assuring services and supplies meet project specifications and performance requirements.
• Develop Standard Operating Procedures and log sheets to document and monitor equipment operation.
• Develop and execute Commissioning Schedules and Performance Plans.
• Develop and execute classroom and hands-on training regarding operation and maintenance of process equipment.
• Participate in Model Reviews, Engineering Design Meetings, and Safety in Design reviews to ensure accessibility, maintenance, and operation of process equipment.
• Perform control system factory acceptance tests with company and company-designated representatives.
• Perform after-market services such as site inspection, equipment inspection, and operator training.
• Maintain strong safety mindset to assure the executed work reflects the technical requirements within company safety standards.
• Prepare timely and accurate technical reports for customer records and a reference for future outages.
• Apply mathematical operations to tasks such as water treatment chemistry calculations, determination of test reliability and validity, analysis of budgets, and monitoring Time & Material (T&M) contract costs.
• Figure out alignment issues and plumb adjustment figures. Plane Geometry, chemistry formulas.
• Define problems, collect data, establish facts, and draw valid conclusions. Improve operations and determine if design works will not work.
• Perform specific PLC/HMI activities including but not limited to: Control System IO Checkout, System networking, Program Upload / download, understanding of ladder logic, function blocks, troubleshooting code, and ability to write simple logic.

Physical Demands:

• The employee is regularly required to sit; use hands to finger, handle, or feel; and reach with hands and arms. The employee frequently is required to stand; stoop, kneel, crouch, or crawl; and talk or hear. The employee is occasionally required to walk and climb or balance. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, depth perception, and ability to adjust focus.

Work Environment:

• The noise level in the work environment is usually moderate; possible exposure to loud noise level on site. The site assignments shall be in foreign countries and may involve accommodations at remote work camps. Many water treatment facilities are located outside and work activities will be outdoors.

Requirements:

• Bachelor's Degree or College Diploma with a minimum of 5 years of experience in Water Treatment field.
• Strong focus on customer relationships (both external and internal customers). Understands the balance between customer and company teams.
• Knowledge of and/or demonstrated ability to learn equipment and process startup related to company WTS products and systems including but not limited to RO/ED, Ion Exchange and Thermal technologies.
• Demonstrated ability to work independently and remotely with project teams.
• Possess basic water treatment chemistry knowledge and communicate that information to others.
• Must know structural, mechanical, hydraulics, electrical, piping, welding specifics, and civil notations.
• Strong oral and written communication skills.
• Valid passport.
• Ability to travel extensively (70-80% ~250 days/year) throughout North America, and to other places in the world.
• Valid driver's license.

Preferred Skills:

• Experience in Commissioning, Construction or Services.
• Bachelor Degree in Engineering or Equivalent from an accredited University or College.
• Mechanical experience and know-how (hands-on, reading and interpreting drawings, etc.), particularly with water treatment equipment (pumps, valves, instrumentation, relief valves, regulators, pneumatic systems, etc.).
• Electrical experience and know-how (hands-on, reading and interpreting drawings, etc.), particularly with electrical panels and water treatment equipment.
• Ability to plan multiple priorities, and focus on the most important ones.
• Ability to adapt quickly to new problems, clients, and situations.
• Training in Lock-Out/Tag-Out procedures preferred.
• Operating experience with water treatment equipment including reverse osmosis (RO) systems, Ion Exchange Systems, Hot Water Loops, and EDI.