Service Delivery Manager, YouTube Global Vendor Operations

Service Delivery Manager, YouTube Global Vendor Operations - Google Careers

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Service Delivery Manager, YouTube Global Vendor Operations

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corporate_fareYouTubeplaceSan Bruno, CA, USA

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Experience driving progress, solving problems, and mentoring more junior team members; deeper expertise and applied knowledge within relevant area.

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Minimum qualifications:

• Bachelor"s degree or equivalent practical experience.
• 5 years of experience in business/product operations and strategy.
• 5 years of experience in identifying issues in processes and creating solutions, and working with cross-functional teams to deliver the results.
• Experience in vendor operations management (or overseeing vendor operations programs).

Preferred qualifications:

• 5 years of experience analyzing data and generating business insights in order to guide business decisions.
• Experience with AI enabled solutions including Agentic AI across text and multi-modal applications for self-help support and troubleshooting use-cases.
• Experience in dealing with ambiguity, achieving results in a fluid environment and continually adapting to changing business needs.
• Ability to communicate and influence effectively, including strong presentation skills and experience presenting to executive audiences.
• Interest in technologies such as leveraging Generative AI tools in your day-to-day to enhance the quality, effectiveness and creativity of your deliverables.

About the job

YouTube has grown into a community used by over 1 billion people across the globe to access information, share video, and shape culture. The YouTube team helps budding creators build careers, creates products like YouTube Kids, YouTube Music, and YouTube Gaming, and engages communities around shared passions and global conversations. Together, we empower the world to create, broadcast, and share.

Dynamic and proactive, YouTube Trust and Safety is dedicated to ensuring that YouTube is a place for users, viewers, and creators around the world to create, and express themselves. Whether understanding and solving their online content concerns, navigating within global legal frameworks, or writing and enforcing worldwide policy, the Trust and Safety team is on the frontlines of enhancing the YouTube experience, building internet safety, and protecting free speech in our ever-evolving digital world.At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun - and we do it all together.

The US base salary range for this full-time position is $111,000-$159,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.

Responsibilities

• Own the vendor management operations.
• Create, lead, and support cross-functional company initiatives/projects.
• Oversee third-party vendor partners and their dedicated associates supporting our account by monitoring Key Performance Indicators (KPIs) and vendor scorecards, developing business cases to drive logistics process improvements, and aligning and prioritizing initiatives in a dynamic environment with multiple interdependencies.
• Manage quarterly budgets, invoice control, and capital improvement projects within assigned locations while cultivating relationships with multiple internal customers across data centers.
• Identify and act on cost and quality improvement opportunities by developing documented business cases, presenting them to peers and management for approval, and delivering ongoing project management.

Information collected and processed as part of your Google Careers profile, and any job applications you choose to submit is subject to Google"s Applicant and Candidate Privacy Policy.

Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google"s EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.

If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.

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