Service Delivery Manager

Cognizant (NASDAQ: CTSH) is a leading provider of information technology, consulting, and business process outsourcing services, dedicated to helping the world's leading companies build stronger businesses. Headquartered in Teaneck, New Jersey (U.S.). Cognizant is a member of the NASDAQ-100, the S&P 500, the Forbes Global 1000, and the Fortune 500 and we are among the top performing and fastest growing companies in the world.

This position is open only to visa-independent candidates and will not support visa sponsorship now or in the future.

Service Delivery Manager - Data Analytics, Data Migration & Data Modernization

Role Summary

The Service Delivery Manager will lead the successful delivery of Data Analytics, Data Migration, and Data Modernization programs in a hybrid work environment, ensuring high-quality execution, client satisfaction, and operational excellence. The role is responsible for managing end-to-end project delivery, coordinating cross-functional teams, and driving strategic data initiatives leveraging cloud technologies such as AWS, Snowflake, and Generative AI solutions. The individual will ensure seamless execution of data-driven projects that enable informed decision-making, business transformation, and measurable organizational value.

Responsibilities

• Oversee end-to-end delivery of Data Analytics, Data Migration, and Data Modernization projects, ensuring successful execution against scope, quality, budget, and timeline commitments.
• Lead project planning and execution activities by defining objectives, milestones, resource requirements, dependencies, and risk mitigation plans aligned with business and client goals.
• Drive cloud-based data transformation initiatives using AWS services and Snowflake platforms to modernize legacy data ecosystems and improve scalability, performance, and governance.
• Manage large-scale data migration programs, including migration strategy, data validation, reconciliation, testing, and post-migration stabilization.
• Collaborate with business stakeholders, architects, data engineers, and analytics teams to deliver robust data platforms, reporting solutions, dashboards, and advanced analytics capabilities.
• Ensure effective utilization of Generative AI technologies to enhance data analysis, automation, knowledge management, reporting, and business insights generation.
• Establish and maintain delivery governance frameworks, including project reviews, status reporting, change management, risk tracking, and stakeholder communication.
• Monitor project financials, resource allocation, and utilization to optimize costs and maximize delivery efficiency across multiple concurrent engagements.
• Drive continuous improvement by leveraging delivery metrics, service performance indicators, and lessons learned to enhance operational effectiveness and client satisfaction.
• Provide leadership and guidance to distributed teams working in hybrid environments, fostering collaboration, accountability, and high performance.
• Ensure compliance with enterprise data governance, security, privacy, and regulatory requirements during migration and modernization activities.
• Support development of data modernization roadmaps and cloud adoption strategies that align with organizational digital transformation initiatives.
• Manage client relationships proactively by addressing concerns, communicating delivery progress, and ensuring successful outcomes that generate measurable business value.
• Coordinate transition-to-support activities, including knowledge transfer, operational readiness assessments, and service stabilization for newly delivered solutions.

Qualifications

• Demonstrated experience managing large-scale Data Analytics, Data Migration, and Data Modernization programs in enterprise environments.

• Strong project and service delivery management expertise with proven success leading cross-functional teams across complex technology engagements.

• Deep understanding of modern data architectures, data warehousing, ETL/ELT processes, data governance, metadata management, and analytics platforms.

• Hands-on knowledge of AWS Cloud Services, including data and analytics technologies such as:

• Amazon S3

• AWS Glue

• Redshift

• Lambda

• EMR

• Athena

• AWS AI/ML Services

• Strong experience with Snowflake, including data warehousing, performance optimization, data sharing, governance, and cloud migration initiatives.

• Experience implementing Generative AI (GenAI) solutions and understanding of Large Language Models (LLMs), AI-powered automation, prompt engineering, and enterprise AI use cases.

• Strong stakeholder management and communication skills with the ability to engage executives, business leaders, technical teams, and external clients.

• Proven expertise in risk management, issue resolution, dependency management, and governance for complex data programs.

• Experience managing Agile, Scrum, Waterfall, or Hybrid delivery methodologies.

• Solid understanding of analytics tools, business intelligence platforms, and data visualization technologies.

• Ability to lead globally distributed teams while maintaining delivery excellence in a hybrid work environment.

Preferred Skills

• Data Strategy & Data Governance
• Cloud Data Platforms
• AWS Data & Analytics Services
• Snowflake Data Cloud
• Data Migration & Modernization
• Data Warehousing & ETL/ELT
• Generative AI & Machine Learning
• Business Intelligence & Reporting
• Agile Program Management
• Stakeholder & Client Management
• Service Delivery & Operational Excellence

Preferred Certifications

• AWS Certified Solutions Architect - Associate/Professional
• AWS Certified Data Engineer - Associate
• SnowPro Core Certification
• SnowPro Advanced Certification
• PMP (Project Management Professional)
• Certified Scrum Master (CSM) or SAFe Certification
• Generative AI / AI Practitioner Certifications (AWS, Microsoft Azure AI, Google Cloud AI, or equivalent)

Application Accepted: 9/31/2026

The annual salary for this position is between $150,000 - $190,000 depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

Medical/Dental/Vision/Life Insurance

• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable language

Our strength is built on our ability to work together. Our diverse backgrounds offer different perspectives and new ways of thinking. It encourages lively discussions, creativity, productivity, and helps us build better solutions for our clients. We want someone who thrives in this setting and is inspired to craft meaningful solutions through true collaboration.

If you are content with ambiguity, excited by change, and excel through autonomy, we'd love to hear from you!

#LI-AV1#CB#Ind123

About Cognizant:

Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization's unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.

Additional employment information

Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com for roles based in the Americas or CareersIndia2@cognizant.com for roles based in India.