Service Delivery Manager (onsite)

Outsourcing is not just a method of gaining a one-time cost advantage, but an effective strategy for gaining and maintaining competitive advantages when executed as part of an overall sourcing strategy. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity.

At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees have been key factors in our company’s growth and market presence. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here.
 
For more than 25 years, NTT DATA have focused on impacting the core of your business operations with industry-leading outsourcing services and automation. With our industry-specific platforms, we deliver continuous value addition, and innovation that will improve your business outcomes. Outsourcing is not just a method of gaining a one-time cost advantage, but an effective strategy for gaining and maintaining competitive advantages when executed as part of an overall sourcing strategy.
 
NTT DATA currently seeks a Service Delivery Manager to join our team in Detroit, MI.


Role Responsibilities
-Lead technology transition and divestiture initiatives between clients
-Serve as the primary representative for the team in meetings and communications with leadership and key stakeholders.
-Develop, maintain, and execute project plans supporting the migration of devices, services, and technology assets.
-Drive service transition activities to ensure successful completion of separation and integration objectives.
-Coordinate and provide oversight of onsite technical resources supporting transition efforts.
-Manage asset tracking and device migration activities throughout the transition lifecycle.
-Monitor project milestones, risks, dependencies, and deliverables while providing regular updates to leadership and stakeholders.
-Facilitate collaboration across technology teams, operational leaders, and partner organizations.
-Identify opportunities to accelerate timelines and improve service delivery outcomes.
-Support governance, reporting, and change management activities throughout the transition.
-Ensure service delivery aligns with organizational objectives, timelines, and operational requirements.


Required Skills/Experience  
• Minimum of 3 years of experience in Service Delivery Management, Project Management, Technology Operations, or a related field.
• Experience leading complex technology transition, migration, transformation, or operational initiatives.
• Strong stakeholder management and relationship-building skills.
• Experience partnering directly with leadership and executive stakeholders.
• Excellent communication, facilitation, organizational, and problem-solving skills.
• Ability to manage competing priorities in a fast-paced, evolving environment.
• Experience developing and maintaining project plans, timelines, and reporting metrics.
• Ability to work primarily onsite in Detroit, Michigan.
 
Preferences
• Experience supporting mergers, acquisitions, divestitures, joint ventures, or organizational transition initiatives.
• Experience within healthcare technology environments.
• Experience with ServiceNow and IT Service Management (ITSM) processes.
• Knowledge of IT asset lifecycle management and technology deployment initiatives.
• Experience managing service delivery across multiple organizations or business units.
• Bachelor's degree in Business, Information Technology, Healthcare Administration, or a related field preferred; equivalent experience will be considered.
 
About NTT DATA:

NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize, and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Visit us at us.nttdata.com.

NTT DATA is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.
NTT DATA provides a reasonable range of compensation for U.S.-based positions. The starting pay range for this remote role is $65.00-68.00 hourly. This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on a number of factors, including the candidate’s actual work location, relevant experience, technical skills, and other qualifications.
This position is eligible for company benefits including participation in medical, dental, and vision insurance, flexible spending or health savings account, and AD&D insurance, employee assistance, participation in a 401k program, and additional voluntary or legally-required benefits.

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