Job Title: Service Delivery Manager - Onsite
Location: Dallas, TX
VISA type : VISA Independent Consultant only
Experience: 10+ Years
Employment Type: Full-time
The pay range for this role is $130k - $135k per annum
Role Summary
We are seeking an experienced Service Delivery Manager with a strong background in Data & Analytics (D&A) to lead large-scale engagements, manage global delivery teams, and ensure seamless operations across complex data ecosystems. The ideal candidate will have expertise in cloud platforms, data engineering, reporting tools, and ITIL-based service management, along with proven experience in migration of D&A applications and tools.
Key Responsibilities
- Manage end-to-end delivery of large Data & Analytics programs, ensuring adherence to timelines, budgets, and quality standards.
- Lead migration initiatives for D&A applications, tools, and platforms (e.g., on-prem to cloud, cross-cloud migrations, modernization projects).
- Oversee 24x7 support operations, ensuring compliance with SLAs for availability, response time, and incident resolution.
- Drive ITIL processes including Incident, Service Request Fulfillment, Change, Release, and Problem Management.
- Collaborate with Sales teams and Client Partners to align delivery with business objectives and maintain strong client relationships.
- Manage distributed global teams, ensuring effective communication, governance, and performance management.
- Ensure robust monitoring and reporting using tools like ServiceNow and other monitoring platforms.
- Provide leadership in reporting and analytics, leveraging tools such as Power BI and Tableau for actionable insights.
Required Skills & Experience
- 10+ years of experience in Data Engineering with expertise in Databricks, Snowflake, Azure Data Services, and AWS ecosystems.
- Proven experience in migration of D&A applications, tools, and platforms.
- Strong understanding of Reporting and Analytics with hands-on experience in Power BI and Tableau.
- Experience in global delivery models with distributed teams.
- Excellent stakeholder management skills, including client-facing roles.
- Strong knowledge of ITIL processes and experience with ServiceNow and monitoring tools.
- Ability to manage 24x7 support models and ensure operational excellence.
Preferred Skills
- Experience in cloud-native architectures and data modernization strategies.
- Familiarity with automation tools for operations and monitoring.
- Exposure to Agile delivery methodologies.
Certifications (Preferred)
- ITIL Foundation / Intermediate
- Azure Data Engineer / AWS Data Analytics
PMP or equivalent project management certification