Sign upLog in
Sales Jobs

Service Delivery Manager

Artech LLC

  • Carrollton, TX
  • 30+ days ago
  • $35–$40 Per Hour

Highlights

Job Description: Service Delivery Manager (SDM) is the conductor of the delivery team and is accountable for all customer call and web-based intake, scheduling, coordination, material procurement and various other direct delivery coordination activities. Strong interpersonal skill including the ability to manage in highly charged situations internally and externally.

Numbers & Facts

LocationCarrollton, TX
Salary$35–$40 Per Hour

Description

Job Title: Service Delivery Manager
Locations: Morrisville NC / Franklin, TN / Westmont, IL / Carrollton, TX / Andover, MA
Duration: 6 Months Contract
Schedule: Hybrid (3 days onsite / 2 days remote)
Rate Range: $35 to $40 per hour on W2

Job Description:
  • Service Delivery Manager (SDM) is the conductor of the delivery team and is accountable for all customer call and web-based intake, scheduling, coordination, material procurement and various other direct delivery coordination activities. This position is equivalent to a Service Project Manager position.
The primary areas of focus for this position are:
  • Customer Service Request Intake
  • Planning and preparation for core service execution teams
  • Ownership of all coordination for core service delivery
  • Work Order Creation and lifecycle management
  • Cross-functional collaboration and communication to ensure streamlined and expeditious delivery
  • Direct support from our customers
  • Operational excellence and world class service delivery

Responsibilities:
  • Service Delivery Planning for all core service types
  • Service Agreements
  • Reactive work orders
  • Quoted Service
  • Relationship Development with execution/action teams
  • Coordination of internal and external teams and subcontractors in a rapid response business environment
  • Networking internally and externally

Must Have:
  • Familiarity and a general understanding of the systems we support and the components within
  • Strong interpersonal skill including the ability to manage in highly charged situations internally and externally
  • Exceptional communication skills - verbal and written
  • Commitment to excellent customer service
  • Best in class organizational skills
  • Ability to manage and prioritize multiple responsibilities simultaneously
  • Shape Expectations & Outcomes
  • Complete and accurate Customer Service Request Intake
  • Response time
  • Accuracy of work order creation
  • Prioritization Material Ordering
  • Coordination of supplemental labor, subcontractors, outside service providers, etc. Planning and Scheduling

Software/Skills:
  • Strong Experience with Client Office
  • Virtual (PC Based) Call Systems (Genesys system preferred)
  • Work Order Management Systems (Salesforce bFO/bFS Lightning preferred)
  • Tableau (user level)
  • Client Dynamics (Preferred)

Similar Job Searches

Sales Manager Jobs in Carrollton, TXSales Associate Jobs in Carrollton, TXSales Representative Jobs in Carrollton, TXSales Leader Jobs in Carrollton, TXSales Team Leader Jobs in Carrollton, TXMedical Representative Jobs in Carrollton, TXAccount Manager Jobs in Farmers Branch, TXAccount Manager Jobs in Addison, TXAccount Manager Jobs in Lewisville, TXAccount Manager Jobs in Irving, TX

Similar Jobs

See more jobs