Service Delivery Director

Job Description

Service Delivery Director

Bengaluru, Karnataka

Job Summary

The Program/Service Delivery Director is responsible for providing strategic leadership, governance, and end-to-end delivery oversight for multiple SAP and Non-SAP programs. The role ensures successful execution of business objectives, stakeholder alignment, financial management, risk mitigation, and delivery excellence while driving customer satisfaction and business growth.

• 15-20+ years of overall IT/Digital Transformation experience.
• 8+ years leading large, complex programs
• Experience managing global delivery teams and client stakeholders

Exposure working in SAP ERP platform and Non-SAP handling large Program/Account

Key Responsibilities

• Lead multiple projects/workstreams as a unified program and ensure successful delivery against scope, schedule, budget, and quality objectives.
• Define program governance, operating model, reporting structures, and executive communication plans.
• Manage client relationships, steering committees, and executive stakeholder engagements.
• Identify, manage, and mitigate program risks, issues, dependencies, and escalations.
• Ensure alignment between business objectives, technology strategy, and delivery execution.
• Lead cross-functional teams including Business, Product, Engineering, Architecture, QA, and Operations.
• Drive program planning, resource management, budgeting, forecasting, and financial governance.
• Oversee vendor, partner, and third-party engagements where applicable.
• Drive continuous improvement, operational excellence, automation, and transformation initiatives.
• Support business growth through solutioning, proposals, RFP responses, and account expansion initiatives.

Skill Requirements

Program Management

Executive Stakeholder Management

• Digital Transformation Leadership
• Risk & Compliance Management
• Resource & Capacity Planning
• Governance & Reporting Experiance in Managing SAP and Non-SAP programs
• Experience in Cloud, Data & AI, Enterprise Applications, Digital Engineering, or Managed Services
• Experience leading globally distributed teams
• Strong commercial and contractual management experience "

Other Requirements

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Information at a Glance

Why HCLTech?

At HCLTech, youll supercharge your potential. Youll find your career. And youll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.