Service Delivery Director (SDD)

Job Description

Service Delivery Director (SDD)

Madurai, Tamil Nadu

Job Summary

T&T Program management requirement

Key Responsibilities

1. Lead Process Improvement Initiatives By Implementing Automation And Lean It Methodologies, Driving Compliance And Reducing Human Error In Service Delivery.

2. Strategize And Oversee Program And Delivery Management To Ensure All Deliverables Align With Profitability Targets And Contractual Obligations.

3. Mentor And Develop Team Members, Fostering Engagement And Retention Through Tailored Professional Development Plans And Growth Opportunities.

4. Enhance Customer Engagement And Satisfaction By Proactively Addressing Concerns, Managing Escalations, And Ensuring Adherence To Service Level Agreements.

5. Drive The Upskilling Of Resources Through The Establishment Of Internal Academies And Training Programs To Cultivate Talent And Support Career Progression.

Skill Requirements

1. Strong Understanding Of Service Delivery Management Principles And Practices.

2. Proficiency In Process Improvement Methodologies Such As Lean It And Automation Tools.

3. Excellent Leadership And Team Management Skills, With A Focus On Employee Engagement And Retention.

4. Solid Financial Acumen To Manage P&L And Drive Profitability.

5. Exceptional Communication And Relationship Management Abilities.

Other Requirements

1. Optional But Valuable Certifications: Itil, Six Sigma Green Belt, Pmp, Or Relevant Service Delivery Management Certifications

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Information at a Glance

Why HCLTech?

At HCLTech, youll supercharge your potential. Youll find your career. And youll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.