Service Delivery Coordinator
Position Summary
The Service Delivery Coordinator manages customer orders from receipt through final shipment, ensuring accuracy, quality, and on-time delivery. This role connects customer requirements, Project Management, and warehouse operations while monitoring progress, communicating priorities, and resolving issues before they affect service.
Reports to: Director of Operations | Position Type: Non-supervisory
Key Responsibilities
- Coordinate customer orders through intake, picking, packing, quality control, shipping, and final confirmation.
- Review quantities, packaging, labeling, documentation, and shipping details for accuracy and compliance.
- Monitor order status, identify risks or delays, and coordinate timely resolution or escalation.
- Conduct or coordinate quality checks and document service exceptions, quality holds, and corrective actions.
- Partner with warehouse personnel and Project Management to prioritize work and meet customer commitments.
- Provide clear status updates, shipment confirmations, and tracking information.
- Maintain accurate records and recommend process improvements that support quality, efficiency, and customer satisfaction.
Qualifications
- High school diploma or equivalent required.
- 2–4+ years of experience in warehouse operations, order fulfillment, logistics, project coordination, or a related field.
- Experience supporting customer accounts in an operational environment preferred.
- Working knowledge of Warehouse Management Systems and basic to intermediate Excel skills.
- Strong organization, communication, problem-solving, and attention to detail.
- Ability to manage multiple priorities, communicate issues early, and coordinate across teams without direct authority.
Schedule and Work Environment
Typical hours are 8:00 a.m.–5:00 p.m., with occasional work outside normal business hours based on operational needs. Work is performed in office, warehouse, and shipping areas and requires regular movement throughout the facility.
#DHIR26