Mission Chevrolet, a leading car dealership in the El Paso area, is seeking a highly motivated and Customer Service-oriented individual to join our team as a Service Dispatcher/Courier. You will be responsible for providing exceptional assistance to our clients in the service department. This is a full-time, hourly position in the auto industry, with a competitive compensation of $15-20 per hour,based on experience paid biweekly. This is a team role, which requires excellent organizational skills, attention to detail, and proficiency in math, computer systems and have good communication skills. They should also be able to adapt to a fast-paced environment, thrive in a tech-savvy environment, and learn new software quickly. As a Courier you will need to plan, organize, lead and control the flow of service work through the service department in a professional and timely manner.
Automotive Service Dispatcher - Essential Duties
- Implements and maintains an effective dispatch system.
- Schedules shop work to facilitate maximum productivity in accordance with dealership policy and the technician skill level required.
- Prioritizes and controls all comebacks to ensure proper and prompt attention.
- Ensures proper repair order documentation, i.e., complaint, cause and correction noted on every repair order with punch time for each operation.
- Reviews job status frequently, logging status and reporting any change in time or cost estimates to the appropriate service advisor and/or customer.
- Maintains timely and professional contact with service advisors, techs and management.
- Maintains an organized and up-to-date repair log.
- Reviews hard copies of repair orders turned in by technicians to ensure that assigned work has been performed and the repair order has been completed properly.
- Communicates job status with the next shift supervisor.
- Maintains a clean work area.
- Maintains a professional appearance.
- Other tasks as assigned by need of the company.