Service Coordinator

Requirements:

• High school education or equivalent experience
• 3 years' experience in the HVAC industry
• Committed to the values of initiative, responsibility, caring relationships, integrity, and innovation
• Knowledge of computer technology including Word, Excel, and e-mail
• Excellent written, oral, and interpersonal communication skills
• Able and willing to work flexible hours as needed

Responsibilities:

• Dispatch heating and air conditioning service calls in the most efficient manner
• Request and schedule yearly heat and air conditioning preventative maintenance with customers
• Maintain tune up schedule and calendar for Customer Care
• Monitor callbacks
• Work with Customer Care and coordinate scheduling
• Work directly with Home Services team to schedule service work and assign personnel
• Schedule second visits to complete service work while technician is on site
• Communicate with customers to make arrangements to complete requested work
• Communicate with customers to resolve problems and concerns in a courteous, professional, and timely manner
• Issue purchase requisitions for service technicians as needed
• Provide all customers with consistent, quality service in accordance with company procedure
• Utilize the dispatch board in Cargas to its full capabilities
• Monitor and maintain GPS metrics
• Maintain inventory transactions, purchase orders, receiving, inventory movement, and EDI.
• Complete projects and other duties as assigned by the Home Services General Manager

Authority:

• Prioritize service requests
• Finalize arrangements with the customers to enter the property and notify the Service Technician
• Recommend personnel needs and/or actions to the Operations Manager of Home Services
• Not authorized to bind the company in any contract

Our team members enjoy:

• Comprehensive health benefits - Medical, dental, and vision insurance
• Generous 401(k) company match
• Voluntary benefits, including supplemental life, critical illness, accident, and hospital insurance
• Generous PTO each year
• Paid Holidays
• Gym reimbursement up to $30/month
• Tuition Reimbursement
• The stability of a long-standing, values driven company that invests in your growth