| Location | Charlotte, NC |
Service CoordinatorCompany MasterMoverLocation MasterMover Inc CharlotteCompany OverviewMasterMover is a leading provider of innovative material handling solutions. Our electric tug technology helps organisations move heavy loads safely and efficiently improving workplace productivity and safety.Our patented products are trusted by leading global brands across multiple industries to enhance operational efficiency and workplace safety. With our global headquarters based in the UK and sales operations in the USA France and Germany along with an extended network of sales partners and territory managers MasterMover continues to grow internationally.It&rsquos an exciting time to join our team and be part of a company focused on innovation customer success and continuous improvement.Position OverviewAs a Service Coordinator you will act as a central point of contact for customers and service partners coordinating and progressing service enquiries.This role focuses on effective case management cross-functional collaboration and the timely resolution of service and parts requests. You will play a key role in ensuring customers receive a consistent high-quality service experience while working closely with teams across the business.ResponsibilitiesManaging and coordinating service enquiries across the US regionLogging tracking and progressing service cases through CRM systemsProviding clear updates to customers and internal teamsCoordinating technical support requests and parts ordersWorking with internal teams including Technical Support Parts Operations Engineering Production Sales and WarrantySupporting service partners in arranging on-site technician visits and repairsMonitoring service cases to ensure timely resolution and customer satisfactionIdentifying trends recurring issues and opportunities for service improvementProviding administrative support to the business as requiredWho we&rsquore looking forWe&rsquore looking for someone who is organised proactive and customer-focused with the ability to manage multiple enquiries in a fast-moving environment.You&rsquoll likely bringStrong organisational and coordination skillsExcellent communication and stakeholder managementAbility to prioritise and manage multiple tasks effectivelyHigh attention to detail and data accuracyExperience using CRM or service management systemsA proactive approach to problem-solvingWhy join MasterMoverOpportunity to work for a globally recognised industry leader with a track record of innovation and excellenceCompetitive salary and benefitsCollaborative and supportive work environment that values creativity initiative and continuous learningExciting career growth opportunities with a company that is committed to investing in its employees and promoting from within