Service Coordinator

At Miller Industries, we design, engineer, and manufacture custom products right here in the USA, at our locations in Fenton and Burton, Michigan, and with additional engineering support in El Paso, Texas. The divisions of our business include Miller Fabricated Systems, Flex Air, Miller Industries Representatives, and our MI Service Group.  Together, we have the capabilities to provide our customers with custom steel fabrication, custom commercial and industrial HVAC systems, and various modular mechanical and electrical systems. Over the years, we have been a primary supplier to automotive, healthcare, institutional, and semiconductor manufacturers worldwide.

We take great pride in our family-operated business built on hard work and a passion for making quality products.

We are committed to ensuring the needs of our employees are met and even exceeded, and that they can grow and develop throughout their careers.  As we continue to grow at a rapid pace, we are looking for skilled talent to join our team. If you believe this opportunity is right for you, we welcome you to apply today!

Job Summary
The Service Coordinator plays a critical role in supporting the MI Service Group by managing payroll processes, organizing documentation, coordinating travel, and facilitating communication between departments. This position ensures operational efficiency through meticulous record-keeping, CRM updates, safety compliance, and collaboration with internal teams such as Marketing, Engineering, and Project Management.

Main Duties & Responsibilities

• MI Service Time Entry and Balancing for Payroll
• Serve as backup for MIM Time Entry and Balancing

• Organize and file purchase receipts (Gas and Capital One cards)
• Manage MI Service calendars and document control systems
• Create and manage tech job files in Dropbox
• Consolidate service reports into job files

• Update and maintain Opportunities in CRM
• Maintain Open Items Log and Warranty Log
• Manage General Motors Avetta portal

• Provide administrative support for commissioning tasks

• Create and update standardized documentation for MI Service Group
• Maintain Service Drive (R:) file structure

• Coordinate with Marketing on tech swag, fleet logos, customer gifting
• Assist with newsletters and flyers

• Provide support to Service VP, Manager, Techs, and Engineers
• Handle data entry, filing, scanning, purchase/shipping requests
• Manage onboarding/prequalification forms for customers and vendors
• Facilitate union communication (Local 370)
• Submit per diem and expense reports
• Create training manuals, work orders, job sequences, and change orders

• Arrange travel for service personnel
• Act as liaison with Project Management team

• Perform miscellaneous administrative tasks as needed

• Coordinate OSHA and MUST certifications, drug screenings, and orientations
• Manage PTA, JSA, Lift Plans, and technician profiles (PPE, certifications, etc.)

Qualifications & Skills

• Education - Preferred: Bachelor’s degree
• Proven experience in administrative or operations support role
• Skills, Knowledge and Abilities:  Teachable, Team Player, Decisive, Leader
• Proficient with Microsoft Office Suite and document management systems
• Familiarity with payroll systems (e.g., Paycor), CRM platforms, and Dropbox
• Excellent communication skills both verbal and written
• Exemplary planning and organizational skills (multi-tasking and time-management)
• Ability to prioritize projects
• Knowledge of safety compliance standards (OSHA, MUST, etc.)
• Self-disciplined and capable of identifying and completing critical tasks independently
• Exceptional interpersonal skills, including teamwork and facilitation skills
• Must possess excellent attention to detail