Service Coordinator

Benefits

• 401k matching
• Bonus based on performance
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

Overview We are seeking a highly organized, fast-paced Service Coordinator to manage scheduling and communication across multiple service locations. This role is the central hub between our electricians and customers-ensuring efficient scheduling and a smooth customer experience.

This position plays a critical role in delivering a great customer experience while maximizing technician efficiency. The Service Coordinator helps ensure our electricians stay productive, our customers stay informed, and our operations run smoothly every day.

This role is ideal for someone who thrives under pressure, communicates clearly, and can juggle multiple priorities.

Compensation & Schedule

• $17 - $18/hour based on experience
• Bonus opportunities tied to team performance
• Full-time in-office
• Sunday: 11:00 am - 7:00 pm
• Monday - Thursday: 2:00 pm - 10:00 pm
• Optional overtime available with approval

What Success Looks Like: First 90 Days

• Learns systems and scheduling workflows quickly
• Manages multiple jobs per day with accuracy
• Communicates effectively with technicians and customers
• Stays calm under pressure and adapts to changes
• Demonstrates strong multitasking and prioritization

Key Responsibilities

• Schedule and coordinate technicians across multiple locations
• Assign jobs based on urgency, scope, and skill set
• Communicate with customers and technicians throughout each job
• Adjust schedules in real time for changes and emergencies
• Manage jobs from start to finish, sometimes involving multiple technicians
• Maintain accurate notes in all databases
• Ensure technicians are prepared before arrival

How Youll Be Measured

• Speed and quality of communication
• Ability to manage jobs from start to finish
• Effective prioritization
• Understanding of revenue-driving calls
• Reliability and professionalism

What Were Looking For

• Strong communication skills
• Ability to multitask in a fast-paced environment
• Organized and detail-oriented
• Tech-savvy with strong typing skills
• Positive team-first attitude

Great backgrounds include:

• Customer service call center or high-volume coordination
• Entry-level candidates welcome with the right mindset

Work Environment Fast-paced, high-accountability, and team-oriented. We value strong communication, respect, and a shared commitment to doing great work.

Challenges

• Managing schedules across multiple locations
• Handling frustrated customers and technicians
• Balancing phone and digital communication

Growth Strong performers can quickly take on more responsibility and grow within the company.

Not a Fit If You

• Struggle with multitasking or pressure
• Have poor communication skills
• Are unreliable or negative

Compensation $17.00 - $18.00 per hour

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Join the Mister Sparky TeamWhat it means to be ELITE At Mister Sparky, we provide legendary service to our customers to restore the reverence of our trade. We improve the lives of our customers and always do the right thing. We accept nothing but the best. Are you ready to be a part of the best?

Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment benefits, scheduling, and compensation at this franchise should be made directly to the franchise location and not to Mister Sparky Corporate.