Calibration, Coaching, Communication Skills, Customer Relations, Customer Support/Service, Detail Oriented, Documentation, Establish Priorities, Follow Through, Inside Sales, Microsoft Office, Microsoft Windows Operating System, On Site Support, Organizational Skills, Presentation/Verbal Skills, Purchase Orders, Quality Assurance, Repair Orders, SAP, Team Player, Time Management, Up-Selling, User Documentation, Writing Skills
Where would you like to shape the success of your future career: At a worldwide leading manufacturer of process measuring and control technology? In a family- owned company that values its more than 3,700 employees in more than 30 countries and sees them all as individuals? In a team that breaks new ground with courage and passion?
Did you answer "Yes" three times? Then it is time for us to make your acquaintance.
RESPONSIBILITIES:
- Manage the US Service email and inbox by triage, responding and routing requests
- Act as single point of contact for each customer from first contact thru delivery
- Send proactive service reminders
- Keep customers informed of all aspects of the service order
- Quote training, field service, and other Burkert services using a standard rate card and quote template
- Coordinate with inside sales on formal quote issuance
- Manage timing and progress of active calibration jobs
- Provide proactive status updates to customers throughout the calibration process
- Flag and process purchase order increases during calibration (repairs, upsells)
- Attend shop floor regularly to maintain visibility of active job status
- Unbox returned devices and receive in each serial number
- Prepare units for production, create manual repair orders for discontinued devices
- Coordinate inbound parts and shipments with factories overseas
- Box completed devices and close RMA's
- Follow up with Inside Sales to confirm delivery notes are printed
- Follow up with outbound team to confirm shipments are cleared
- Maintain accurate service documentation throughout each job
- Report on calibration throughput, open jobs, and bottlenecks
- Escalate delays proactively - both internally and to the customer
Other duties and responsibilities as assigned or required
REQUIREMENTS:
- Strong end-to-end customer ownership mindset
- Ability to work proactively
- Ability to work with a team and self-directed
- Ability to have clear written and verbal communication skills
- Able to manage multiple open jobs simultaneously and prioritize effectively
- 2-5 years' experience in customer service, service coordination, or operations
- Proficient in Windows and Microsoft Office
- Experience using SAP preferred
- Quick learner, receptive to coaching, and collaborative.
- Exceptional time management, attention to detail, and follow-up skills
- High energy, quality minded, initiative-taking, and goal oriented
In return, we offer you exciting and challenging responsibilities, diverse perspectives with a high degree of individual freedom and a corporate culture that encourages you to use it.
Curious? Then we look forward to receiving your application.