Billing, Contract Approval, Cost Control, Customer Satisfaction, Establish Priorities, Inventory Management, Maintenance - HVAC, Maintenance Services, Microsoft Excel, Microsoft Office, On Site Support, Organizational Skills, Purchase Orders, Revenue Forecasting, Revenue Management, Time Tracking
Job functions and duties
- Dispatches, schedules, and coordinates the work of Field Technicians daily.
- Prioritizes the need and urgency of service request calls.
- Directly communicates scheduling of all on site work with our customers in advance.
- Responsible for understanding and managing our cost containment in the performance of our PM.
- Agreement portfolio as well as the Demand Service and Projects work.
- Responsible for issuing and accurately entering POs provided to Field Technicians.
- Engages in follow-up communication with our customers to ensure complete customer satisfaction.
- Functions as a constant contact between the field and the office.
- Keeps Field Technicians informed of the status for needed parts or materials to complete assigned tasks.
- Daily reconciles truck inventory.
- Daily completes open work orders to prepare for billing.
- Daily scrubs open work orders to prepare labor for payroll.
- Attends and participates in scheduled weekly / monthly Team Meetings.
- Orders parts and renews contracts.
- Job setup/scheduling/technician time tracking via COINS.
- Processes purchase orders and reconciles purchase order log.
- Maintains an active log of existing service contracts and monthly billings to assist management in revenue forecasting.
Qualifications
- To perform this job successfully, the individual must be able to perform each essential duty satisfactorily.
- The requirements listed below are representative of the knowledge, skill and ability required of a Service Coordinator.
Education and Experience
- At least 5 years of experience in HVAC Service
- 4-year College Degree
- Strong Excel, Microsoft Office skills
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Environmental Air Systems, LLC