Service Coordinator

• Respond promptly to correspondence from both internal and external customers, ensuring timely handling of inquiries and requests.

• Tasks include providing quotes, executing orders, finalizing pricing, and generating invoices.

• Responsible for managing open order dates and the scope of work.

• Communicate clearly and effectively across multiple divisions, including Production, Outside Sales, Project Management, and Customer Service.

• Research and identify necessary repair parts, ensuring accurate and timely resolution of issues.

• This job is demanding in terms of knowledge, skills, commitment, and all other job-related qualifications. Urgency and pressure for prompt, accurate results are routine. Multi-tasking and the ability to handle and manage interruptions is expected.

• Availability for overtime and after-hours work may be required, particularly during peak outage season.

• Ensure that all interactions and processes always align with JHC Total Customer Commitment (TCC) standards.

• Participate in required training sessions to stay current with industry best practices and company policies.

• Join the after-hours and weekend "On-Call" rotation as needed to support operations outside regular hours.

• Foster and maintain strong, collaborative relationships with both customers and internal teams.

• Regular and predictable attendance is essential for this position.

PLEASE NOTE: John H Carter Company is not accepting unsolicited assistance from search firms/employment agencies for this employment opportunity. Please, no phone calls or emails to any employee of John H Carter Company about this opening. All resumes submitted by search firms/employment agencies to any employee at John H Carter Company via-email, the Internet or in any form and/or method without a valid and executed search firm agreement in place for this position will be deemed the sole property of John H Carter Company; no fee will be paid in the event a candidate is hired by John H Carter Company as a result of the unsolicited referral or through other means.

If you wish to become an approved agency to assist us in our employment efforts, please submit your request to careers@johnhcarter.com