Service Coordinator
Schedule: MondayFriday, 8:00 AM5:00 PM (40 hours/week)
Pay: $22$26/hour (depending on experience)
About the Role
Tews Company is hiring a Service Coordinator / Service Administrative Assistant to support day-to-day operations in a fast-paced service department environment (similar to an automotive service center). This role is ideal for someone who is detail-oriented, customer-focused, and comfortable coordinating work order documentation and warranty-related administration.
What Youll Do
- Monitor the service teams digital communication system for completed technician work orders and confirm required documentation is included
- Finalize, process, and close work orders once completion and documentation are verified
- Prepare, submit, track, and follow up on warranty claims (including corrections and RMA follow-up)
- Maintain organized digital and physical records for work orders, claims, and supporting documents
- Manage and respond to daily email communications to keep work moving smoothly
- Support the Service Manager with spreadsheets, reporting, and basic data analysis as needed
What Were Looking For (Minimum Qualifications)
- High school diploma or GED
- 13 years of experience in administrative support, customer service, and/or warranty/service operations (heavy equipment preferred; similar industries considered)
- Proficiency with Microsoft Office (Excel, Outlook, etc.)
- Strong organization, accuracy, and follow-through; ability to juggle multiple priorities
- Clear written and verbal communication skills
- High integrity and a customer-service mindset
Preferred (Nice to Have)
- College degree
- Experience closing out orders/work orders
- Warranty claims experience
Company Values
Servant Leadership, Honesty, Dependable, Caring, Profitable, Teamwork.
Interested? Apply today to be consideredthis team is looking to move quickly.