| Location | Winthrop Harbor, IL |
ARE YOU THE PERSON EVERYONE COUNTS ON WHEN IT GETS BUSY?
You stay calm during the rush.
You notice when a customer needs help.
You solve problems without waiting to be told.
You care about getting things right.
That is exactly who All Fleet Inc. wants to hire.
We are looking for a First Shift Service Coordinator to help manage emergency truck and trailer repair calls. Previous dispatch and trucking experience are not required. We will train the right person.
This role is ideal for someone coming from a high-standard restaurant, hotel, retail, customer service, or hospitality environment who is ready for more responsibility.
A TYPICAL DAY MAY INCLUDE
• Answering a call from a stranded commercial driver
• Gathering the information needed to send help
• Dispatching a mobile repair technician
• Updating the customer as the technician travels to the location
• Helping the technician with forms, job details, or customer requirements
• Tracking multiple active service calls
• Reviewing photos, notes, and completion documents
• Making sure each job reaches the finish line
WHAT MAKES SOMEONE GREAT HERE
• Exceptional customer service
• Clear and professional communication
• Strong organization
• Fast, accurate decision-making
• Genuine concern for the customer
• Consistent follow-through
• Dependability and punctuality
• A positive attitude under pressure
We are not looking for someone who says, “That isn’t my job.”
We are looking for someone who asks, “What needs to happen next?”
SCHEDULE: First Shift | 8:00 AM to 4:30 PM
LOCATION: On-site in Winthrop Harbor, IL
HOW TO APPLY
Submit your resume and answer:
“Your team is extremely busy, and you notice a customer has been waiting too long for an update. What would you do?”
We can teach you dispatch. We cannot teach someone to care.