Service Coordinator

Service Coordinator 
Location: El Cajon, CA (Hybrid)
Pay Rate: $32–$33 per hour
Assignment Length: 1-year W2 assignment (with potential to extend or convert)

Position Overview:

On behalf of our client, a San Diego-based public utility company, we are seeking a detail-oriented and customer-focused Service Coordinator to support daily operations, customer service activities, and special utility-related projects. This role plays a key part in coordinating services, supporting cross-functional teams, and ensuring a positive customer experience.

Key Responsibilities:

• Answer inbound customer calls related to utility services, including service sign-ups, documentation requirements, and scheduling.

• Coordinate day-to-day activities for cross-functional team members within the Customer Service Department.

• Serve as a point of contact for customer inquiries, ensuring timely follow-up and resolution.

• Assist with service request tracking, data entry, and maintenance of customer records.

• Prepare and update reports, spreadsheets, and documentation using MS Excel and Word.

• Support special projects and process improvements as assigned.

• Ensure compliance with internal procedures, timelines, and service-level expectations.

Qualifications

• 2–4+ years of experience as a Service Coordinator or Customer Service Representative

• Strong organizational and time-management skills with the ability to handle multiple priorities

• Excellent written and verbal communication skills

• Proficiency in MS Excel and MS Word

• Ability to work independently as well as collaboratively within a team environment

To be considered, please submit your resume in Word or PDF format.