Service Coordinator / Dispatcher

Service Coordinator / Dispatcher

Department: Service

Employment Type: Full Time

Location: BR01- CHARLOTTE, NC

Reporting To: Carl Hastings

Description

Charlotte, NC | Full-Time | Onsite | Monday-Friday

Competitive Pay Based on Experience

WMH Solutions is looking for a Service Coordinator / Dispatcher to support our customers, technicians, and service operations team.

If you''ve worked in service dispatching, service writing, customer support, automotive service, fleet maintenance, equipment service, heavy equipment, construction equipment, or industrial operations, this could be an excellent opportunity to grow your career.

In this role, you''ll help coordinate technician schedules, manage service work orders, communicate with customers, support billing and documentation, and keep service operations moving efficiently.

Simply put:

You''ll be one of the key people helping customers get the support they need and helping technicians stay productive in the field.

When a customer''s equipment is down, every minute matters.

This position serves as the connection point between:

Customers

Field Service Technicians

Parts Personnel

Branch Operations

Service Leadership

Your ability to stay organized, communicate clearly, and keep moving pieces aligned directly impacts customer satisfaction, technician productivity, and overall service performance.

For more than 35 years, WMH Solutions has been a trusted leader in material handling equipment, service, rentals, fleet management, automation, and warehouse solutions.

Today, WMH supports customers across six states with 11 locations and more than 250 associates.

Exclusive Linde Material Handling dealership partner

35+ years of industry leadership

Growing service organization

Industry-leading technology and equipment

Internal promotion opportunities

Leadership development programs

Long-term career stability

Team-oriented culture

At WMH, we don''t just fill positions.

We invest in people and help build long-term careers.

Compensation & Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Short-Term & Long-Term Disability

401(k) with Company Match

Profit Sharing Opportunities

Paid Holidays

Paid Time Off

Cell Phone Allowance

Professional Development

Leadership Development Opportunities

Internal Career Growth

What You'll Do

• Coordinate incoming customer service requests
• Schedule and dispatch field service technicians
• Manage technician workloads and service activity
• Monitor work-in-progress (WIP)
• Communicate scheduling updates and service timelines
• Open, manage, and close service work orders
• Maintain accurate service documentation
• Ensure labor, parts, and billing information is entered correctly
• Support warranty and service processing activities
• Maintain accurate customer and equipment records
• Serve as a primary point of contact for service-related inquiries
• Provide customers with service status updates
• Coordinate communication between customers and technicians
• Deliver a high level of customer service and follow-through
• Support service reporting and documentation
• Assist with fleet and rental administration activities
• Support branch service operations
• Help identify opportunities to improve efficiency and customer satisfaction

Dispatching technicians

Updating customers on service progress

Creating and processing work orders

Coordinating parts and labor information

Monitoring technician schedules

Resolving service-related issues

Supporting billing and documentation

Helping the team stay organized and on schedule

No two days are exactly the same.

Success comes from staying organized, communicating effectively, and keeping multiple priorities moving forward.

What We're Looking For

• Service Coordination
• Service Dispatch
• Service Writing
• Automotive Service Advising
• Fleet Maintenance Coordination
• Equipment Service Support
• Heavy Equipment Operations
• Construction Equipment Service
• Material Handling Equipment
• Customer Service
• Operations Support
• Branch Administration
• High School Diploma or GED
• 2+ years of experience in service coordination, dispatching, customer support, operations support, administration, or related fields
• Strong organizational and multitasking skills
• Excellent communication skills
• Strong attention to detail
• Ability to manage multiple priorities in a fast-paced environment
• Proficiency with Microsoft Office and computer systems
• Forklift industry experience
• Material handling experience
• Automotive service experience
• Heavy equipment experience
• Service management software experience
• Fleet maintenance coordination experience
• Service Coordinator
• Service Dispatcher
• Service Writer
• Service Administrator
• Automotive Service Advisor
• Fleet Coordinator
• Maintenance Coordinator
• Operations Coordinator
• Customer Service Coordinator
• Branch Administrator
• Rental Coordinator
• Equipment Service Coordinator

If your background is similar, we''d encourage you to apply.

If you''re looking for an opportunity where your organizational skills, communication abilities, and service mindset make a direct impact every day, we''d love to hear from you.

Join a growing organization, support a talented team of technicians, and build a long-term career with one of the Southeast''s leading material handling companies.

Apply today and discover what''s possible with WMH Solutions.

WMH Solutions is an Equal Opportunity Employer.