Service Coordinator (Customer Services)

Job Summary:

As a Service Coordinator, you will work with clients to provide quality service and to ensure clients get the services they need. as the Service Coordinator is often the initial contact, having good customer service and people skills is a must. You will also need to build strong relationships with our partners and service providers to ensure clients receive the best care possible.

Supervisory Responsibilities:

• None.  

Duties/Responsibilities:

• Assess the service needs of clients and connect them with the correct provider.
• Create and maintain a directory of service providers and resources.
• Create and maintain a database of clients and client needs.
• Assess client issues and provide recommendations to fix problems.
• Ensure each client is given the necessary services and follow up to fill ongoing service needs.
• Maintain good relationships with service providers and clients to keep customer base.
• Expand the list of resources and providers to assure there are no gaps in services.
• Answer telephones and respond to email inquiries in the office

Required Skills/Abilities: 

• Excellent verbal and written communication skills. 
• Previous administrative experience.
• Excellent Customer Service and problem-solving skills.
• High quality organizational skills.
• Ability to work well under deadlines and to multitask.
• Ability to build relationships and coalitions within the community.
• Excellent critical thinking and problem-solving skills.
• Proficient skills in Microsoft suite of products, including Word, Excel.

Education and Experience:

• High school diploma or equivalent required; Associate degree, bachelor’s degree in business administration or marketing preferred.
• At least three years of related experience.

Physical Requirements: 

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times

Benefits:

• Competitive Pay Rates, paid EVERY Friday
• Opportunities for Advancement
• Paid Time Off (PTO) – Start accruing on Day 1!
• Comprehensive Benefits Package available 1st of the month after 30 days, including: Health, Dental, and Vision Insurance
• Employee Assistance Program (EAP)
• Life Insurance and AD&D
• Company-Paid Basic Life Insurance for ALL Employees
• Educational Assistance
• 401(k) Program

Strada Services is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.