Highlights
Relevant job titles: Dispatcher, Service Scheduler, Customer Service Coordinator, Field Coordinator, Operations Coordinator, Service Desk Coordinator, Scheduling Specialist. The hiring platform built for America’s construction industry, connecting employers with skilled trades, engineering, project management and leadership talent.
Numbers & Facts
| Location | Charlotte, North Carolina |
| Industry | Construction - Residential & Commercial/Office |
| Salary | $20–$24 Per Hour |
| Company Size | 500 to 999 employees |
| Year Founded | 1992 |
| Website | https://romanoffgroup.cc/ |
Description
Service Coordinator
Charlotte, NC
$20-$24 per hour
Hiring for a Service Coordinator to schedule and dispatch technicians across residential projects in Charlotte. You'll be the hub that keeps service calls running smoothly, with strong support.
What you'll get
- Medical, dental and vision insurance.
- Full-time, stable hours at one location.
- $20 to $24 per hour, depending on experience.
Your role
- Schedule and dispatch service technicians to customer locations based on service requests and availability.
- Manage the day-to-day dispatch calendar and update technician schedules in real time.
- Answer phone calls from customers and field technicians, taking and logging service requests.
- Input and maintain accurate customer and work order data in the dispatch system.
- Track and communicate technician locations and job status to customers.
- Coordinate with service technicians on job details, equipment needs and timing.
- Prioritize urgent or emergency service calls and adjust schedules accordingly.
- Maintain organized records of completed work orders and customer information.
What you'll need
- High school diploma or equivalent.
- At least 1 year of experience in a customer service or coordination role.
- Strong customer service and communication skills.
- Excellent organizational and time-management skills.
Helpful, but not required
- Experience with scheduling and dispatch software.
- Familiarity with electrical and HVAC trade knowledge helpful.
- Background in multi-line phone systems, data entry accuracy, dispatch and coordination, technical aptitude, and problem-solving and conflict resolution.
You'll work on-site in Charlotte, supporting residential electrical and HVAC service operations.
Interested? Apply for this Service Coordinator opportunity in Charlotte.
Relevant job titles: Dispatcher, Service Scheduler, Customer Service Coordinator, Field Coordinator, Operations Coordinator, Service Desk Coordinator, Scheduling Specialist.
Recruitment handled by Romanoff Group.
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Benefits
Employee Referral Program, Employee Events, Retirement / Pension Plans, Life Insurance, 401K
About Company
In 1981, the company started simply as G.E.Miller Electric. Then in 1992, hungry to have his own company, Matthew Romanoff left his family business – the Toledo based Romanoff Electric – to open Miller-Romanoff Electric. The company was modest in its beginning – a dozen hard working electrical tradesmen and several office staff members. Those humble beginnings grew into what is known today as the Romanoff Group.
While 1992 was an important year, 1998 was also an instrumental year in our company history. That was the year of growth and expansion into more than just the commercial electrical market. That year marked the beginning of a new company – Romanoff Electric Residential. Over the last sixteen years, Romanoff Electric Residential has become a major player in the residential arena.
As in the past, our successes fostered the creation of yet another Romanoff company. In 2002, Romanoff Heating & Cooling began installations in both the single-family and multi-family platforms. The same winning approach we maintained with both the Commercial and Residential Electrical companies was applied to the HVAC Company.
While most companies would consider that kind of growth a victory, and perhaps stay the course, the Romanoff Group continued to expand. In 2005, we opened shop in Louisville, Kentucky. In 2007, Romanoff Heating & Cooling of Charlotte was created, and directly from that came a flurry of military based projects across the nation from North Carolina to Texas and even as far as Alaska. In 2013, eager to continue to grow our brand and exceptional workmanship, we established two additional electrical residential offices that would cater to the Nashville, Tennessee area and the Raleigh, North Carolina area.
Simply put, Romanoff Group is an ever-evolving group of companies that since 1981, has dedicated itself to providing specialized electrical and heating & cooling services to customers and contractors across the nation. For 33 years, we have grown from a small local business to one of the foremost electrical and HVAC contractors in multiple states. Throughout that growth, we have maintained our local focus through our continued tradition of personal commitment to protecting the best interests of our customers by completing projects safely, on schedule and with outstanding craftsmanship.