Coordinate work orders, schedule field crews, and provide customers with ongoing project updates. Develop expertise in customer management systems, billing platforms, and commercial service operations.

Service Coordinator
Buford, GA (Fully onsite)
Construction industry experience required

Why This Opportunity Stands Out:

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• Join a growing service and repair department with strong visibility across operations.
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• Serve as the primary point of contact for customers and play a direct role in service delivery.
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• Gain exposure to scheduling, dispatching, invoicing, contract administration, and reporting.
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• Collaborate closely with leadership on process improvements and operational efficiency initiatives.
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• Develop expertise in customer management systems, billing platforms, and commercial service operations.
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Key Responsibilities for the Service Coordinator:

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• Manage customer communications via phone and email, ensuring timely and professional service.
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• Coordinate work orders, schedule field crews, and provide customers with ongoing project updates.
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• Review technician documentation, field notes, and photos to ensure complete and accurate records.
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• Process invoicing and customer billing while maintaining compliance with customer-specific requirements.
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• Track follow-up opportunities, manage customer portals, and support reporting and operational improvements.
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Qualifications for the Service Coordinator:

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• High school diploma or equivalent with 2+ years of customer service, dispatch, or administrative experience.
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• Experience with Microsoft Office and CRM systems; scheduling or dispatching experience preferred.
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• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
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• Experience with invoicing, billing processes, customer portals, and contract-related documentation preferred.
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