Service Coordinator - Automated Machinery

You will triage incoming service calls, scope and quote spare parts and on-site service work, and keep the queue moving so customers get clear answers and fast turnaround. On-site service quoting: scope and quote service visits including travel, labor, and parts, and convert approved quotes into scheduled work.

Service Coordinator - Automated Machinery

Verona, WI | Full-Time | $65 – $85K, depending on experience 
Summary:

• In this role, you will be working for a custom, automated machinery manufacturer.
• The Service Coordinator will be the internal point of contact for parts and service requests after a machine ships.
• You will triage incoming service calls, scope and quote spare parts and on-site service work, and keep the queue moving so customers get clear answers and fast turnaround. This is a focused, individual-contributor role working closely with engineering, purchasing, and the field team.

Job Duties:

• Service Triage: be the first point of contact for incoming service calls and emails, gather the right information, and prioritize by urgency and impact.
• Set clear expectations with customers on next steps, timing, and cost, and route work to the right internal team.
• Spare parts quoting: identify the right part, confirm availability, and quote pricing and lead time, working with purchasing and engineering as needed.
• On-site service quoting: scope and quote service visits including travel, labor, and parts, and convert approved quotes into scheduled work.
• Coordinate parts availability, technician scheduling, and shop resources with purchasing and production.
• Keep clean records of service activity and hand work to finance for accurate, on-time billing.

Requirements:

• 3+ years in a service coordination, parts, field service, or technical support role, ideally in custom automation, industrial equipment, or related manufacturing
• Technical fluency: comfortable reading mechanical and electrical drawings and diagnosing issues over the phone
• Quoting ability for labor, travel, and materials
• Strong customer presence with excellent written and verbal communication
• Organized, able to juggle a triage queue and an open-quote list without anything falling through the cracks

Preferred:

• Associate or Bachelor’s degree in Engineering, Industrial Technology, Business, or a related field. Equivalent hands-on experience is fully acceptable
• Experience with ERP systems and service management software
• Background with PLCs, motion control, pneumatics, or robotics

 
For more information, please Apply, and/or email a copy of your resume to Beka Cassidy at BCassidy@selectek.net