Service Consultant

About the team:

Our Client Services Team is made up of energetic, customer-focused professionals who are passionate about delivering exceptional service. We take pride in resolving customer concerns, building brand loyalty, and creating positive, lasting interactions. We support both consumer and commercial customers across multiple communication platforms, including voice, chat, and social channels.

Who we are looking for:

Are you passionate about helping others? Do you thrive in fast-paced environments and enjoy building relationships? As a Service Consultant, you'll go the extra mile to ensure customers receive the support they need. We're looking for a reliable teammate, great communicator, attentive listener, and proactive problem-solver who brings positivity, initiative, and teamwork to every interaction.

Still interested? Here's what the role looks like:

As a Service Consultant, you'll help customers stay connected by delivering exceptional service, resolving concerns, and identifying solutions that meet their needs. Through every customer interaction, you'll put our company values into practice by demonstrating integrity, accountability, teamwork, and a commitment to service excellence. Your ability to create positive experiences will help strengthen customer relationships, build trust, and make a lasting impact on those we serve. Some key responsibilities of the role include:

• Consistently arrive punctually and maintain dependable attendance.
• Troubleshoot customer issues using online systems and perform follow-up testing where needed.
• Document complaints and create accurate trouble tickets and service orders.
• Provide clear expectations and timeframes for resolution.
• Stay informed and up to date on all product, service, and promotional information.
• Demonstrate strong multitasking by managing calls, documentation, and customer follow-up simultaneously.
• Assist customers with general inquiries, special requests, and complaint resolution.
• Assist customers with adding services, updating account information, and maintaining accurate customer records while delivering outstanding experience.
• Maintain a clean and organized work area.
• Participate in team-based office closing duties.
• Share operational feedback to help improve service delivery.
• Meet or exceed individual sales and service targets as outlined by leadership.
• Perform other duties as assigned.

What you must demonstrate:

• Customer Focus- Approaches every interaction with empathy, professionalism, and a genuine desire to help.
• Effective Communication- Communicates clearly, confidently, and respectfully across all channels.
• Reliability & Punctuality- Consistently attends scheduled shifts on time and is dependable in meeting attendance expectations.
• Adaptability- Quickly adjusts to changes in tools, processes, and customer needs in a fast-paced environment.
• Problem-Solving- Uses sound judgment and system knowledge to resolve issues efficiently.
• Technical Readiness- Learns and navigates service platforms with ease; actively builds product and system knowledge.
• Team Collaboration- Contributes to a positive team culture, offers help, and supports team goals.
• Time Management- Balances multiple priorities without compromising quality or accuracy.
• Professional Engagement- Remains productive during low-volume periods by completing audits, following up on unresolved tasks, reviewing updates-avoids distractions and maintains focused on supporting team operations.
• Accountability- Demonstrates reliability in attendance, task completion, and adherence to company standards.
• Goal Orientation- Actively works toward and achieves assigned sales and service targets with consistency and focus.
• Values Alignment- Models and promotes our company values through daily actions, decision making, and team collaboration; supports a culture of integrity, inclusion and service excellence.

This is what you need to have:

• High School Diploma or GED required.
• Customer service experience preferred.
• Familiarity with MS Office (Word, Excel) is a plus.
• Strong verbal and written communication skills.
• Ability to follow guidelines and protocols consistently.
• Must be detail-oriented, punctual, and dependable.
• Able to work split shifts, variable schedules, nights, weekends, and holidays as needed.
• Regular and reliable attendance is essential.
• Must be comfortable wearing a headset and working in a call-center environment.
• Skilled in interpreting data and using it to support customer interactions.

Still Interested? Apply today!

GTA Val-You's:

Our Customers Matter. Build Trust Through Respect. Be Accountable. Learning is Growth. Lead with Care. Win Together. Be a Game Changer.

Teleguam Holdings LLC dba GTA is an Equal Opportunity Employer

Teleguam Holdings LLC, dba GTA is an Equal Opportunity employer dedicated to building an inclusive and diverse workforce as we see this is critical to the success of our company. Having diverse perspectives, experiences, and skills within our teams allows us to learn from each other and grow as individuals, which leads to better work and outcomes. Through our actions, our goal is to create long term impactful change throughout the company and our island community. However you identify or whatever background you come from, we welcome you to be a part of this change. We ask that you apply to a role that excites you and where you can bring your authentic, best self to work. Keep in mind that all aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs, without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Read more about our commitment to these principles in the Department of Labor's EEO notices and Guam Department of Labor notices.

Other applicable federal employment laws include Family Medical Leave Act (FMLA) and Uniform Services employment and Reemployment Act (USERRA).

Accommodations for Applicants with Disabilities

Teleguam Holdings LLC, dba GTA has always worked to provide qualified applicants and employees who are disabled veterans or individuals with disabilities with needed reasonable accommodations in accordance with the ADA. If you have difficulty using our online system due to a disability and need an accommodation, please email us at humanresources@gta.net or call us at (671) 644-0300.