Service Consultant

Service Consultant job in HARLINGEN, Texas at BERT OGDEN HARLINGEN HYUNDAI - Hyundai Careers

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Service Consultant

Texas | Posted: June 18, 2026

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Overall Summary

As a service consultant you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records. You will serve as the communicator and liaison between the customer and technician; ensuring the customer''s needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.

Education

High School

Experience

Less than 1 year

Additional Information

You can also visit our website - https://www.bertogdenhyundai.com

Description

BERT OGDEN HARLINGEN HYUNDAI SERVICE ADVISOR

Service Advisor Responsibilities

• Answer Phone Calls, Emails and Drive In's to address any customer concern with the highest level of response and attention
• Return missed phone calls, emails, from customers
• Determine if technical solution can be resolved over the phone; escalate immediately to Shop Foreman / Service Manager to provide immediate attention
• Accurately record issues and data into Dealer Management System. Attention to detail critical
• Conduct Transactions w/ system; walk customer through correction and provide summary
• Communicate estimated completion time, regular updates and follow through on each customer vehicle
• Coordinate the detail of every vehicle prior to delivery
• Coordinate the delivery time or pick up with each customer
• Follow up with Customer on services provided; ensure they are satisfied with the work performed.
• Performs other duties as requested

Requirements

• Knowledge of methods, techniques, parts, tools and materials used in the maintenance and repair of vehicles
• Experience in operational use and maintenance of a wide variety of hand power tools, shop tools, and automotive and electrical test equipment
• Understanding of basic automotive techniques related to repair and servicing of automobiles
• Ability to follow oral and written instructions with attention to detail
• Willingness to learn new and innovative automotive technologies
• Ability to establish and maintain cooperative working relationships with those contacted in the course of work to include the public
• Perform detailed daily record keeping and reporting
• Effectively handle multiple priorities, organize workload, and meet deadlines
• Work in a team-based environment and achieve common goal
• Dealer Management System(s), Outlook, and MS Office

QUALIFICATIONS

• Must have and maintain a valid driver's license and an acceptable and safe driving record.
• Must be 21 years old or older.
• Must be able to pass a drug test screening.
• Must be able to pass a background screening check.

BERT OGDEN AUTO GROUP IS AN EQUAL OPPORTUNITY EMPLOYER

Employment Position: Full Time

Salary: $0.00 - $0.00 Hourly

Salary is negotiable.

Zip Code: 78552

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