Service Center Technician

Konica Minolta Sensing Americas, Inc. (KMSA) is seeking a Service Center Technician to support the servicing, repair, calibration, testing, and quality evaluation of customer and production systems. This position combines hands on technical work with service coordination, documentation, and customer communication throughout the service process.

The Service Center Technician will work closely with customers, distributors, Sales, Technical Support, Production, and other internal teams to coordinate systems returning for service, clarify statements of work, communicate status and turnaround expectations, troubleshoot technical issues, and ensure accurate service and quality records. The role also supports the assembly, calibration, testing, and evaluation of new KMSA systems and contributes to continuous improvement across production, diagnostic, and quality processes.

The ideal candidate will bring strong technical aptitude, attention to detail, problem solving skills, effective communication, and the ability to manage multiple priorities while working both independently and collaboratively.

This position is 100% onsite at our Redmond, Washington headquarters and requires daily onsite presence to support production, diagnostics, service, and laboratory activities.

Essential Duties & Responsibilities

• Lead all customer relationship management activities related to systems returning to the factory for servicing.
• Prepare instructions for, and perform system quality checks, servicing, repairs, and recalibration activities for systems returning to the factory.
• Maintain accurate production records, workflow documentation, and quality logs.
• Maintain accurate records related to systems returning to the factory for servicing.
• Operate and maintain lab equipment, instruments, and cleanroom workspaces per established procedures.
• Maintain the internal demo system pool.
• Support Sales team strategies by advocating for production job prioritization, assessing inventory levels, relaying current lead and turnaround times.
• Troubleshoot and resolve moderately complex technical issues, collaborating cross-functionally as needed.
• Contribute to product and software validation efforts, including testing and feedback.
• Follow all safety, quality, ESD control, and cleanroom gowning/material handling protocols.
• Participate in or lead team meetings to provide updates and close action items.
• Support field action documentation and cross-functional coordination as needed.
• Collaborate cross-functionally with Operations, Technical Support, Production, and Purchasing.
• Recommend and implement enhancements to production, diagnostic, and QA processes.
• Contribute to cross-functional training, workflow improvements, and system implementations.

Desired Skills & Experience

• High school diploma or GED required; A.S. in Electronics or technical certification preferred.
• 1-3+ years of experience in manufacturing, cleanroom assembly, electromechanical systems, or QA diagnostics.
• Experience using hardware and software-based measurement systems.
• Basic understanding of electronics, schematics, and diagnostic troubleshooting.
• Strong analytical and problem-solving skills; able to break down complex issues into actionable pieces.
• Effective verbal and written communication skills.
• Ability to manage competing priorities while maintaining accuracy and attention to detail.
• Ability to manage daily activites without frequent oversight
• Experience with Microsoft Office applications (Word, Excel, Outlook, PowerPoint, Access).
• Ability to work independently and within cross-functional teams.
• Familiarity with ISO requirements preferred.
• Familiarity with CRM, support ticketing, and work tracking systems.

This job description shows the general scope of responsibilities for the position. Additional responsibilities can be added or deleted on an on-going basis. A job description does not constitute an employment contract.

BASE PAY RANGE:

$95,000 - $115,000 DOS/E

This position is eligible for experience specific compensation ranges based on candidate experience; compensation will be aligned and determined based on these criteria. Fluctuations in the job market may necessitate adjustments to pay ranges. Final pay determinations will depend on various factors, including, but not limited to experience levels, knowledge, skills, and abilities.

KMSA is an equal opportunity employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.

Konica Minolta Sensing Americas does not accept unsolicited resumes or candidate submissions from staffing agencies, search firms, recruiters, or other third-party agencies. We are not engaging agency support for this position, and we respectfully request that agencies do not contact our team regarding this opening. Any unsolicited resumes or candidate information submitted without a signed agreement in place will be considered the property of Konica Minolta Sensing Americas, and no fees will be paid in the event a candidate is hired.

About Konica Minolta Sensing Americas

Konica Minolta Sensing Americas, Inc. works with leading brands, manufacturers, and research organizations to provide advanced measurement solutions that support product quality, consistency, innovation, and performance. With decades of expertise in color, light, display, and appearance measurement, KMSA serves a wide range of industries, including automotive, aerospace, electronics, lighting, consumer products, and manufacturing.

KMSA offers a broad portfolio of precision instruments and software solutions designed to help customers evaluate color, brightness, light, display performance, and visual quality. Our technologies enable organizations to improve quality control, strengthen manufacturing processes, reduce variation, and deliver products that meet demanding performance and appearance standards.

• Health Care Plan (Medical, Prescription Drug, Dental & Vision)
• Health Savings Account (HSA) and Flexible Spending Accounts (FSAs)
• Retirement Plan (401(k) with Company Match)
• Life Insurance and AD&D Insurance
• Short-Term and Long-Term Disability
• Employee Assistance Program (EAP) and Mental Health Support
• Family and Medical Leave Support
• Supplemental Health Benefits, including Accident, Critical Illness and Hospital Care Insurance
• Wellness Resources, including Garner Health, Health Advocate, Hinge Health, Tria Health and HUSK Marketplace
• Commuter Benefits
• Legal Insurance, Identity Theft Protection and Pet Insurance
• Employee Discounts and Purchase Programs