Service Center Supervisor - Services

As a Service Center Supervisor, you'll train and develop employees, maintain excellent customer service and set goals for your team. You'll oversee your team's day-to-day needs, supervise work in progress and support assistant managers in executing team and building strategies. For this role, you'll focus on the technology services function, our primary area of focus at this facility.

This role takes place at Geek Squad city, our 240,000-square-foot repair center in Brooks, Kentucky.

What you'll do

• Train Geek Squad Agents to achieve business and performance metrics

• Monitor employee schedules, exceptions and time off

• Host weekly meetings to touch base on day-to-day work direction and work in progress

• Maintain positive client and vendor relationships

• Conduct tracking and reporting related to individual and department productivity, quality, staffing, workload and escalations

• Make sound business decisions related to workforce planning, waste, exceptions and inventory

Basic qualifications

• 1 year of experience in training related to consumer electronics

• 1 year of leadership experience

• Able to stand and sit for long periods of time

• Able to work in a fast-paced environment

• Able to work in a non-climate-controlled environment

• Able to lift weight up to 50 pounds

• Able to acquire and maintain required certifications within 90 days of hire

• Previous experience with Microsoft Office

Preferred qualifications

• Associate degree in business or related field

• 1 year of experience evaluating and repairing consumer electronics

• 1 year of experience in customer service

• Fluent in both English and Spanish

• 6 months of experience using proprietary systems or inventory-related systems such as Star, Smart Parts, Comergent, Gozer, FMS, Breeze, GSX/AST2, OCIS, RSS or Linux

What's in it for you

We're committed to helping our people thrive at work and at home. Best Buy offers a range of benefits to support your overall well-being and provide support as you need it, especially at key moments in your life.

Our benefits include:

• Competitive pay

• Great employee discount

• Financial savings and retirement resources

• Support for your physical and mental well-being

Best Buy provides different types of leaves of absence (LOA) and potential pay sources to employees based on eligibility. The length of your LOA depends on your situation, where you live, your full-time or part-time employment status, and federal and state regulations. Intermittent or reduced-schedule leave is also available for certain medical or family care leaves. Paid time off (vacation or PTO) is offered to full-time and part-time employees based on work location, employment status, salary or hourly status (exempt/non-exempt), and years of continued or bridged service.

Certain roles, where market norms demand it, are eligible for various forms of incentive pay to drive performance and offer recognition for achieving financial and strategic results. For more information about our incentive pay plans, including eligibility, please refer to our Incentive Programs Summary.

For more information about benefits, LOA and paid time off, please refer to our Benefits Guide.

About us

As part of the Best Buy team, you'll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life - in our stores, online and in customers' homes.

Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We're committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.

Best Buy is an equal opportunity employer.

Application deadline: Minimum of 5 days from the posting date. You can find that date above the job title at the top of the page.