Service Center Manager

Job Overview

We are seeking a dynamic and strategic Service Center Manager to lead our service operations with enthusiasm and precision. In this pivotal role, you will oversee the day-to-day operations of the Service Center, manage a team of 7 employees, ensure CNC production schedules are met, maintain safety standards, and communicate directly with customers on production timelines, tooling needs, and deliveries. This is a hands-on leadership role requiring strong organizational skills, technical knowledge, and a focus on operational excellence.

Responsibilities

• Supervise a team of 7 employees in a fast-paced production environment.
• Oversee CNC machine production and manage workflow to meet customer delivery schedules.
• Communicate with customers daily regarding tooling, job status, and delivery timelines.
• Oversee roller shell and gearbox rebuild operations.
• Manage tooling, spare parts and production material inventory
• Maintain and manage the company’s in-house tooling inventory system.
• Fulfill customer orders and prepare for shipping
• Perform quality reviews on finished products to ensure compliance with company and customer standards.
• Ensure safety compliance by overseeing guidelines and enforcing employee adherence.
• Conduct occasional visits to customer plants to strengthen relationships and review project needs.

Qualifications

• 5+ years of experience in a manufacturing or service center environment, with 2+ years in a supervisory or management role.
• Experience with CNC machinery, production scheduling, and rebuild operations required.
• Mechanical aptitude and experience with hand tools
• Strong leadership and team-building skills with a hands-on management style.
• Excellent communication and customer service skills.
• Familiarity with safety regulations (OSHA) and inventory control practices.
• Proficiency in Microsoft Office; SAP experience preferred.