Service Center Associate

Skills & Knowledge Excellent oral and written communication PC literate, including Microsoft Office products Good customer service skills Strong organizational skills Good interpersonal skills Ability to work in a team environment Ability to meet or exceed Performance Competencies. Contacts the customer by telephone, written correspondence and/or the claims system regarding documentation required to process a claim, required time frames and claim status.

Our client, a Business Solutions company, is looking for a Service Center Associate for their Remote location.
 
Responsibilities:

• Assigns new claims to the appropriate claims handler.
• Enters verbal and written application information that meets both the internal and external customers' requirements accurately into the claims management system.
• Contacts the customer by telephone, written correspondence and/or the claims system regarding documentation required to process a claim, required time frames and claim status.
• Communicates clearly and professionally with the customer by telephone and/or written correspondence regarding all aspects of claims process.
• Participates in and maintains a quality service culture within the Customer Service Team.
• Performs other duties as assigned. Supports the organization's quality program(s).

 
Requirements:

• High school diploma or GED required. Experience One (1) year of clerical or customer service experience or equivalent combination of education and experience preferred.
• Skills & Knowledge Excellent oral and written communication PC literate, including Microsoft Office products Good customer service skills Strong organizational skills Good interpersonal skills Ability to work in a team environment Ability to meet or exceed Performance Competencies

 
Why Should You Apply?

• Health Benefits
• Referral Program
• Excellent growth and advancement opportunities