Receives payment for products or services sold by the dealership and plays a key role in maintaining or creating customer satisfaction for the business transaction.
Responsibilities
- Greets customers at the cashier window in a pleasant and professional manner.
- Computes customer bills, close repair orders
- Receives cash, checks and credit card payments from customers; records amount received.
- Provides refunds or credit memorandums to customers for returned merchandise or as directed by managers.
- Reconciles cash drawer daily.
- Works with department managers to keep abreast of new products and services offered, their features and value, and any changes in price.
- Answers customer questions about service performed or products purchased, or refers them to someone who can.
- Handles customer complaints with integrity and poise and, when necessary, refers dissatisfied customers to the appropriate individuals for resolution.
- Schedule service appointments
- Customer follow up calls as needed
- Scan documents daily
Requirements
- Outstanding communication skills both verbal and written.
- Professional appearance and outstanding work ethic.
- Great attitude with a high-energy personality.
- Superior customer service skills.
- Self-starter and self-motivated.
- Ability to work well in a process-driven environment.