Service Business Development Rep

Position Overview

The Service Business Development Representative drives new business growth for Binswanger Glass's glass repair, replacement, and maintenance service offerings by targeting property managers, facility managers, retail operators, and homeowners associations. This role is responsible for self-generating leads, building a strong pipeline of service accounts, and converting prospects into long-term recurring customers. The ideal candidate is a motivated, consultative sales professional who excels at relationship building and identifying service needs.

Key Responsibilities

• Prospect and develop new service accounts by targeting property managers, facility managers, retailers, HOAs, restaurants, and commercial building owners.
• Self-generate leads through cold calling, door-to-door canvassing, digital outreach, referral cultivation, and networking.
• Conduct on-site consultations to assess glass repair and replacement needs, presenting tailored service solutions to prospects.
• Build and maintain a pipeline of recurring service clients who rely on Binswanger Glass for ongoing maintenance and emergency glass needs.
• Prepare service proposals and quotes in collaboration with estimating and operations teams.
• Close new service agreements and transition accounts smoothly to the operations and scheduling teams for delivery.
• Maintain accurate records of all prospect interactions, pipeline stages, and closed business in Salesforce CRM.
• Develop and manage relationships with property and facility management companies to become their preferred glass service provider.
• Execute a structured follow-up cadence on all open proposals and pending decisions to maintain momentum and maximize close rates.
• Follow up consistently on expired quotes and dormant accounts, re-engaging prospects with updated service offerings, seasonal needs, or property changes that create new glass service requirements.
• Conduct post-service follow-up with new accounts to confirm satisfaction, uncover additional service needs, and build the relationship toward recurring and contracted business.
• Attend networking events, chamber meetings, and local business associations to build visibility and generate referrals.
• Monitor competitive activity and local market conditions to identify new service opportunities.
• Provide weekly pipeline and activity reports to the sales manager.

Qualifications & Requirements

Education: High school diploma or GED required; Bachelor's degree in Business, Sales, or a related field preferred.

Experience: 3+ years of outside or service sales experience, preferably in a self-directed lead generation environment. Experience selling to property managers, facility managers, or commercial real estate clients a strong plus. Construction, glass, home services, or building maintenance industry background preferred.

Skills & Competencies:

• Proven ability to self-generate leads and build a sales pipeline without reliance on inbound marketing
• Consultative, relationship-first selling approach with strong ability to identify and address customer pain points
• Excellent interpersonal and communication skills; comfortable engaging with decision-makers at all levels
• Proficiency in Salesforce CRM or comparable tools for activity tracking and pipeline management
• Organized, self-disciplined, and goal-oriented with a consistent daily activity routine
• Valid driver's license with a clean driving record; ability and willingness to travel regularly within the assigned region

Preferred: Existing relationships with property management, facility management, or retail facilities contacts. Experience selling service contracts or maintenance agreements.

About Binswanger Glass

Binswanger Glass offers clients glass and glazier solutions that will help restore, transform and increase the beauty of their home or commercial property. We use our 150 years of experience in the industry to provide proficient project management, expert installation, and productive teamwork to assist clients with their needs. Originally founded in 1872, Binswanger Glass is headquartered in Memphis, TN and is the largest retailer and installer of Architectural Glass and aluminum products within the construction and residential markets in the United States.

Best in Glass Benefits

Binswanger Glass offers a comprehensive benefits package for all full-time employees:

• Industry-leading Compensation
• Medical, Dental, and Vision Insurance Plans
• 401K with employer match
• 100% Company-paid Short-Term Disability and Life Insurance
• Supplemental Life Insurance and additional Voluntary Benefits
• Personal Health Advocate
• Employee Assistance Program
• Tuition Reimbursement
• Generous Paid Time Off (PTO) including 9 annual holidays
• Daily Pay

EEO/AA Employer/F/M/disabled/veterans