Service BDC Representative at Mercedes-Benz Dealership

Feldmann Imports Mercedes-Benz

Are You Passionate About Helping People and Creating Exceptional Customer Experiences?

Do you enjoy talking with people, solving problems, and making someone's day better with outstanding service?

Are you a strong communicator who thrives in a fast-paced environment and enjoys building lasting customer relationships?

If you're looking for a career—not just another job—with a respected, family-owned Mercedes-Benz dealership, we'd love to meet you.

What You'll Do

As a Service BDC Representative, you'll be the first point of contact for many of our service customers. Your ability to communicate professionally, build rapport, and keep appointments organized plays a critical role in delivering an exceptional customer experience.

Your responsibilities include:

• Answer inbound service calls with professionalism and enthusiasm
• Make outbound calls to schedule and confirm service appointments
• Build strong relationships with customers through excellent communication
• Understand customer needs and provide outstanding service
• Respond to customer inquiries via phone and email
• Complete follow-up activities and maintain accurate customer records
• Manage multiple tasks while meeting daily productivity goals
• Collaborate with the Service Department to ensure a seamless customer experience
• Adapt to changing priorities in a fast-paced environment

What Success Looks Like

The ideal candidate:

• Loves helping people and creating positive customer experiences
• Communicates confidently and professionally over the phone
• Builds trust quickly and develops strong customer relationships
• Demonstrates empathy while identifying customer needs
• Stays organized and manages multiple priorities effectively
• Learns quickly and adapts to changing situations
• Takes ownership of their work and follows through on commitments
• Works well independently while contributing to team success
• Is motivated by individual and team performance goals

Hiring Process

Our hiring process is designed to identify customer-focused professionals who align with our culture.

• Online Application
• One-Way Video Interview
• Phone Interview
• In-Person Interview
• Background Check, DMV Screen & Drug Screen
• Offer & Onboarding

What We're Looking For (Non-Negotiables)

• Previous customer service experience
• Excellent verbal and written communication skills
• Strong computer and multitasking skills
• Proficiency with Microsoft Office
• Positive, outgoing personality with strong relationship-building skills
• Reliable work history and commitment to long-term career growth
• Valid U.S. driver's license
• Ability to work full-time, Monday through Friday
• Willingness to complete a pre-employment background check, DMV screening, and drug screening

No automotive experience required—we'll provide the training you need to succeed.

Compensation & Opportunity

Compensation

• $21.00–$23.00 per hour
• Weekly commission opportunities

Schedule

• Monday–Friday
• Weekends Off

This is an excellent opportunity for customer service professionals looking to build a rewarding long-term career with a luxury automotive dealership.

Employee Benefits

We believe exceptional employees deserve exceptional benefits.

• Competitive hourly pay
• Weekly commission opportunities
• Paid Training
• Career advancement opportunities
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Short-Term Disability
• Long-Term Disability
• Paid Time Off
• 401(k) with aggressive employer match
• Employee vehicle purchase program
• Employee discounts on products and services
• Long-term career stability

Paid Holidays

• New Year's Day
• Memorial Day
• Independence Day
• Labor Day
• Thanksgiving
• Christmas Eve
• Christmas Day

About Feldmann Imports Mercedes-Benz

Feldmann Imports Mercedes-Benz is a family-owned dealership dedicated to delivering exceptional service and creating outstanding customer experiences. Our success is built on hiring talented people who are passionate about helping customers and supporting one another.

Whether your background is in hospitality, retail, banking, healthcare, or another customer-focused industry, we provide the training and support to help you succeed in the automotive industry.

Why Join Feldmann Imports?

What Sets Us Apart

• Family-owned and operated dealership
• Represent one of the world's premier luxury automotive brands
• Monday–Friday schedule with weekends off
• Paid training and ongoing development
• Career growth opportunities
• Competitive pay plus weekly commission
• Comprehensive benefits package
• Supportive, team-oriented culture

Not a Fit If You...

• Prefer minimal interaction with customers
• Struggle with multitasking in a fast-paced environment
• Have difficulty staying organized and following up on tasks
• Don't enjoy working toward individual and team goals
• Are looking for a temporary position instead of a long-term career

Apply Today

If you're a customer-focused professional with excellent communication skills and a passion for helping others, we'd love to meet you.

Apply today and start building your career with Feldmann Imports Mercedes-Benz.