Service Assistant

Full-Time | Hourly (Non-Exempt) | Pay Range: $16.00 - $20.00 DOE

We are looking for a detail-oriented Billing Clerk to join our Service Department! This role is responsible for reviewing, processing, and closing customer-pay, warranty, and internal repair orders to ensure accuracy and timely completion. The ideal candidate has hands-on CDK Drive experience, strong knowledge of automotive repair orders, and experience with OEM warranty claims (Honda experience preferred). 

This position plays a key role in supporting our Service Advisors, Technicians, Parts Department, and Accounting Office by ensuring repair orders are accurately booked, submitted, and closed.

What You’ll Do:

• Review and book customer-pay, warranty, and internal repair orders in CDK Drive for accuracy prior to close, including labor operations, parts, sublet, taxes, and pay-type coding. 
• Audit repair orders for correct operation codes, technician flag hours, storylines, and required documentation.
• Identify and correct booking errors or return incomplete repair orders to advisors for updates.
• Apply coupons and discounts according to approved promotions and documentation.
• Reconcile parts and labor entries, resolve discrepancies, and clear open repair orders daily.
• Monitor open and closed repair orders to help reduce aging ROs and support accurate month-end closing.
• Partner with Service Advisors, Lane Managers, Technicians, Parts, and Accounting to maintain accurate and timely repair order processing.
• Ensure accurate booking practices to support advisor commissions and technician flag pay.
• Close repair orders after advisor cashiering is complete.
• Assist with warranty claim accuracy and submission processes.

What You’ll Need:

• Previous hands-on experience with CDK Drive in a Service Department (required; comparable DMS experience may be considered). 
• Knowledge of automotive repair order processes, including customer-pay, warranty, and internal repair orders.
• Understanding of operation codes, flag hours, sublet charges, parts/labor reconciliation, and pay types.
• Experience processing OEM warranty claims; American Honda warranty experience preferred.
• Strong attention to detail with excellent organizational and problem-solving skills.
• Ability to audit information, identify discrepancies, and communicate corrections professionally.
• Comfortable working with confidential customer and payroll-related information.
• Ability to manage deadlines and support daily/month-end accounting timelines.

Benefits & Employee Perks 

• Medical, Dental, Vision, and Complimentary Life Insurance

• 401k Matching and FSA

• Tuition Reimbursement

• Paid Time Off (accrues)

• Supplemental Insurance (Hospital, Accident, Critical Illness)

• Discounts on Vehicles, Services, and Parts

Tips for a Successful Application & Interview Process:  

• Bring Your Best Resume – Upload your most recent version so we can see all you've accomplished

• Dress to Impress – First impressions count. Dress professionally and bring your authentic self

• Rescheduling or Canceling Interviews – Life happens! If you need to reschedule or cancel, let us know ahead of time. No-shows will be noted, so communication is key