Job Title Service and Spares Planner
Job Family Service
Department Service
Reporting To Service and Operations Director
Location Indianapolis, IN, USA
Summary
Support the Service organization in the preparation of tender documentation for repair, renovation, retrofit, replacement offerings, and Spare Part Sales
Specify and scope the Company offering and build the best costing strategy
Support the spare parts process, information requests, quoting and order entry
Support all other service sales inquiries
Ensure an efficient hand-over process to the execution team
Main Tasks & Key Responsibilities
Gather customer requirements from Sales team and/or Service Managers
Specify and scope the Company offering and build the best costing strategy
Obtain quotes (technical and commercial) from proper internal/external stakeholders
Package Company offering in a standard format (document), utilizing value-selling argumentation
Promote and transfer the offers to internal stakeholders (Sales and/or Service Managers)
Support orders management to ensure the orders schedule with the Sales is respected and communicate eventual deviations
Support with the documentation management (risk assessment):
- Ensure that the financial aspects are clear to all parties
- Support all stakeholders, such as administration, Field Service team, and finance understand and adhere to contractual obligations
Review existing and eventually develop new operational process flows
Resolve customer issues or difficulties within a designated timeframe by follow-up with internal departments as needed.
Perform other tasks as needed and as assigned by the Service Manager.
Report Service and Spares revenue weekly to Managing Director
Work with Service Manager for scheduling Service and Spares and labor utilization
Work with Finance to ensure timely and accurate invoice for all Service and Spares to include labor, material, and shipping.
Perform other duties as assigned and as needed
Key Internal and External Interfaces
Service Managers
Sales
Service Spare Parts Managers
Service Product Engineers
Legal
Services Division Controller
Managing Director
External Suppliers
Customers
Internal Warehouse Transfers
Interoffice Sales Orders
Hard Skills
Technical understanding
Value selling
Sales administration
Contract management
Financial understanding
Operational planning
Customer focus
Expert user of Excel
Analytical ability
Soft Skills
Customer focus
Manage complexity
Decision quality
Action orientated
Resourcefulness
Plans and aligns
Optimizes work processes
Ensure accountability
Team player
Collaboration
Effective communication
Interpersonal savvy
Manages ambiguity
Resiliency
Adaptability
Qualifications
Bachelors degree
Business administration degree or equivalent background required
Technical sales background or similar industry desired.
Comprehensive knowledge about industry and main products
High energy, teamwork, and passion for planning and organization
Sales Force ability
Fluency in English, Spanish a plus
Key Performance Indicators
Service and Spares revenue within the region
Service EBIT within the region
Voice of Internal Customer (VOIC) on how the Product is supported worldwide
On-time delivery of service offering
Compliance with tender processes
Strategic Plan KPIs