Geiger's Service and Sales Representatives strengthen customer relationships through field activities that help Geiger acquire and retain new customers while also supporting existing customers and production teammates. Service and Sales Representatives use their deep expertise to ensure customer satisfaction by planning, coordinating, coaching, and troubleshooting at the plant and jobsite.
Key Responsibilities of the Service and Sales Representative are:
- Build and maintain effective customer relationships, advocating for customers when needed.
- Plan and coordinate production team activities to ensure concrete arrives safely at the job, on time, and in spec.
- Investigate and resolve issues as they arise.
- Provide coaching and leadership in the field and at the plant.
- Assist Accounts Receivable in the collection of debt.
- Gather, analyze, and communicate information about customers and jobs to inform continuous improvement and help grow the business.
- Publicly represent the company.
Successful candidates for this job must have the following:
- 2-5 years experience in high-spec, high volume Ready-Mix production operations spanning delivery operations, product testing, mix modifications to achieve specifications, and customer relations
- Demonstrated ability to partner with teammates in sales, dispatch, production, and QC to ensure accurate and timely deliveries
- Proficiency with concrete testing including ACI Grade 1 Field Technician Certification
- Excellent communication and teamwork with attention to detail
- Demonstrated ability to problem-solve and make decisions under pressure
- Demonstrated ability to build strong relationships and influence without authority
- Comfortable learning and working with a variety of systems and tools
- Prior experience batching preferred, but not required.
Successful Service and Sales Representatives apply judgment to make decisions that support both customer satisfaction and long-term company interests. They spend a significant amount of time in their delivery area and must live and reside within 30 minutes of their assigned plant area.
Geiger offers a competitive pay and benefits package, including performance-based incentives. Annual salary for this position is $85000 - $105000 based on experience.